ServiceMax Product Training

Learn the skills to unlock the full potential of your ServiceMax product—ServiceMax Asset 360, Core, and FieldFX.
Digital Learning Certifications
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ServiceMax digital learning

Take charge of your learning journey with flexible, self-paced eLearning available anytime on Litmos. Our curated course libraries cover ServiceMax Core, Asset 360, FieldFX, and a growing collection of Add Ons. Click the tabs below to view all courses in each collection. Already a ServiceMax Litmos user? Log in now to access your training. New to Litmos? Create an account to get started.

ServiceMax Core

Courses included provide administrators and implementors with a baseline understanding of Core functionality, including initial setup, configuration, and ongoing management.

Courses available:

  • Checklists for Administrators
  • Service Performance Metrics
  • ServiceMax Go Walkthrough for All
  • Security, Users, and Permissions
  • Service Resource Architecture
  • Location Management
  • Installed Product Setup
  • Warranty Management
  • Introduction to Entitlements
  • Work Order Management
  • Mobile Administration and Navigation
  • ServiceMax Application Setup & Navigation
  • ServiceMax Core Release Feature Training
  • Service Maintenance Contracts
  • Get Price Functionality
  • Advanced Service Flow Manager
  • Inventory Management
  • Migration Tool
  • Introduction to Navigation & Setup
  • Service Flow Manager
  • Introduction to Service Plans
  • Preventive Maintenance Plans
  • Field Change Orders (FCO)

FieldFX

Courses included cover the fundamentals of FieldFX, blending setup guidance with practical instruction on how the product is designed to function in the field.

Courses available:

  • FieldFX for Admins
  • Fundamentals of FieldFX
  • DataGuide for Administrators

Asset 360

Courses included offer administrators and implementors foundational knowledge for setting up, configuring, and managing Asset 360 within Salesforce.

Courses available:

  • Warranty Management
  • Entitlement Engine
  • Service Process Manager
  • Service Contract Plans & Service Contracts
  • Navigation
  • Product Service Campaigns (PSC)
  • Maintenance Plan Templates & Maintenance Plans
  • Asset Management
  • Tooling

Add Ons

Courses included introduce ServiceMax addons such as ServiceMax AI, Zinc, and DataGuide, focusing on setup essentials and how these tools extend product capabilities.

Courses available:

  • Service Board: Basics
  • Schedule Optimization for Administrators
  • DataGuide for Administrators
  • Zinc for Administrators
  • ServiceMax AI for Administrators

ServiceMax certification programs

Certify your expertise with one of our ServiceMax product certifications.

ServiceMax Certified Administrator

/en/ptc-university/servicemax-product-training/svmx101-certification

ServiceMax Certified Advanced Administrator

/en/ptc-university/servicemax-product-training/svmx201-certification

ServiceMax Asset360 Certified Administrator

/en/ptc-university/servicemax-product-training/a360adm-certification
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