ServiceMax Digital Learning
Take charge of your learning journey with flexible, self-paced eLearning available anytime on Litmos. Our curated course catalogs cover ServiceMax Products. Expand the sections below to view courses in each catalog.
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ServiceMax Core
These courses provide administrators and implementors with a baseline understanding of Core functionality, including initial setup, configuration, and ongoing management.
Courses included in the ServiceMax Core Training Catalog:
- Advanced Service Flow Manager
- Checklists for Administrators
- Dispatch Console
- Field Change Orders (FCO)
- Get Price Functionality
- Installed Product Setup
- Introduction to Navigation & Setup
- Introduction to Service Plans
- Inventory Management
- Location Management
- Migration Tool
- Mobile Administration and Navigation
- Preventive Maintenance Plans
- Security, Users, and Permissions
- Service Flow Manager
- Service Maintenance Contracts
- Service Performance Metrics
- Service Resource Architecture
- ServiceMax Application Setup & Navigation
- ServiceMax Core Release Feature Training
- ServiceMax Go Walkthrough for All
- Warranty Management
- Work Order Management
Add Ons
These courses introduce ServiceMax addons such as ServiceMax AI, Zinc, and DataGuide, focusing on setup essentials and how these tools extend product capabilities.
Courses included in the Add Ons Training Catalog:
- DataGuide for Administrators
- Schedule Optimization for Administrators
- Service Board: Basics
- ServiceMax AI for Administrators
- Zinc for Administrators
FieldFX
These courses cover the fundamentals of FieldFX, blending setup guidance with practical instruction on how the product is designed to function in the field.
Courses included in the ServiceMax FieldFX Training Catalog:
- DataGuide for Administrators
- FieldFX for Admins
- Fundamentals of FieldFX
ServiceMax Asset 360 for Salesforce
These courses offer administrators and implementors foundational knowledge for setting up, configuring, and managing Asset 360 within Salesforce.
Courses included in the ServiceMax Asset 360 for Salesforce Training Catalog:
- Asset Management
- Entitlement Engine
- Maintenance Plan Templates & Maintenance Plans
- Navigation
- Product Service Campaigns (PSC)
- Service Contract Plans & Service Contracts
- Service Process Manager
- Tooling
- Warranty Management
ServiceMax Core Certification
Pardon our dust - exciting changes are coming!
We’re enhancing our ServiceMax Core certification to provide deeper coverage of key features and a more unified learning path. While we make improvements, certification enrollment is temporarily paused.
Check back soon for updates on the new ServiceMax Core Certified Administrator program launching in 2026.
Core Certification maintenance schedule
ServiceMax Core 2025 Release Certification Maintenance
- Release trains: 25R1, 25R2
- Date available: December 12, 2025
- Due date: May 31, 2026
- Required for: Individuals who obtained an active Certified Administrator (SVMX101) certification before December 12, 2025