ServiceMax Product Training

Digital learning

Take charge of your learning journey with flexible, self-paced eLearning available anytime on ServiceMax University. Our curated course catalogs cover ServiceMax Products. Expand the sections below to view courses in each catalog.

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ServiceMax Core

These courses provide administrators and implementors with a baseline understanding of Core functionality, including initial setup, configuration, and ongoing management.

Courses included in the ServiceMax Core Training Catalog:

Advanced Dispatch Console
Advanced Service Flow Manager (SFM)
Application Setup and Navigation
Checklists For Administrators
Dispatch Console
Entitlements
Field Change Orders (FCO)
Get Price Functionality
Installed Products
Introduction to Navigation and Setup
Inventory Management
Locations
Migration Tool
Preventive Maintenance Plans
Service Flow Manager (SFM)
Service Maintenance Contracts
Service Plans
Service Resources
ServiceMax Go Administration
ServiceMax Go Walkthrough For All
ServiceMax Security and Permissions
Warranties
Work Order Management
Work Plan and Task Management

Add Ons

These courses introduce ServiceMax addons such as ServiceMax AI, Zinc, and DataGuide, focusing on setup essentials and how these tools extend product capabilities.

Courses included in the Add Ons Training Catalog:

DataGuide for Administrators
Schedule Optimization for Administrators
Service Board: Basics
ServiceMax AI for Administrators
Zinc for Administrators

FieldFX

These courses cover the fundamentals of FieldFX, blending setup guidance with practical instruction on how the product is designed to function in the field.

Courses included in the ServiceMax FieldFX Training Catalog:

DataGuide for Administrators
FieldFX for Admins
Fundamentals of FieldFX

ServiceMax Asset 360 for Salesforce

These courses offer administrators and implementors foundational knowledge for setting up, configuring, and managing Asset 360 within Salesforce.

Courses included in the ServiceMax Asset 360 for Salesforce Training Catalog:

Asset Management
Entitlement Engine
Maintenance Plan Templates & Maintenance Plans
Navigation
Product Service Campaigns (PSC)
Service Contract Plans & Service Contracts
Service Process Manager
Tooling
Warranty Management

ServiceMax Core certification

Become a ServiceMax Core Certified Administrator. Build the essential skills to confidently configure, manage, and support your ServiceMax Core environment.

Overview

Validate your ability to configure and support a ServiceMax Core environment. This comprehensive certification covers:

Core platform concepts
Out-of-the-box configuration fundamentals
Practical, real-world admin skills
Recommended best practices

Ideal For: Customer administrators and partners configuring, supporting, or managing ServiceMax Core solution.

Course & Exam Prerequisites

To Take the Course:

Basic Salesforce Administrator knowledge
Equivalent on-the-job experience or completion of the Salesforce Admin Beginner Trail on Trailhead

To Take the Exam:

Completion of the ServiceMax Core Administrator Learning Path and associated course

Exam Details

Passing Score: 65%
Question Format: 60 multiple-choice, multiple-select, and true/false questions
Exam Format: Open-book
Time Allotted: 105 minutes
Delivery: Online via the ServiceMax University
Exam Access: 365 days from date of purchase
Cost: $400 per person, per attempt

Download the ServiceMax Core Certified Administrator Study Guide to review question percentages by content area.

Register now

When you're ready to become a ServiceMax Core Certified Administrator, take the first step and register for the certification learning path and exam.

Product

Includes

Price

Buy Now

Certification Learning Path + Exam

365 days of course access and one exam attempt

$400

Certification maintenance

Congratulations on earning your ServiceMax Core Certification — demonstrating your expertise in product knowledge.
Certification maintenance is required to maintain an active certification.

Maintenance Course Info

Annual Certification Maintenance course includes:

Demo videos highlighting release features
Certification Maintenance Exam - based on content covered in release demo videos

Watch the demo videos before attempting the maintenance exam.

Accessible in ServiceMax University for active certified individuals.

Maintenance Exam Details

Once the Certification Maintenance course with the exam is published, active certified individuals will receive a notification email from [email protected].

Available From: assignment date until due date
Resources: Release demo videos contained within the course
Passing Score: 75%
Question Format: multiple-choice, multiple-select, and true/false questions
Time Limit: one hour
Attempts: 3 attempts available to pass the maintenance exam
Exam Format: Open-book
Delivery: Online via the ServiceMax University
Cost: $0

*It is the responsibility of the certified individual to complete maintenance requirements by the published deadline.

Maintenance Schedule

ServiceMax Core 2025 Certification Maintenance

Release trains: 25R1, 25R2
Date available: January 26, 2026
Due date: June 12, 2026
Required for: Individuals who obtained an active Certified Administrator (SVMX101) certification before December 12, 2025
Resources: ServiceMax Core 2025 Certification Maintenance Course & ServiceMax release notes

See what’s new with ServiceMax Core

Release notes

Release Notes summarize software updates, highlighting version changes, new features, bug fixes, improvements, security updates, and known issues. They guide you on updates and any necessary actions.

Access Release Notes via the ServiceMax Help site.

Release demos learning path

Check out our ServiceMax Core Release Video Library Learning Path in ServiceMax University to learn about the latest features and how to use them. The path includes videos showcasing new capabilities and improvements, feature overviews, practical examples, and detailed demonstrations tailored for those who administer or manage ServiceMax Core.

*While informative, watching these demos does not meet certification requirements. To maintain certification, you must complete the Certification Maintenance course and pass the exam.