ServiceMax 25R2: Raise Service Standards

Standardize how complex service work is planned, executed, and billed—for predictable delivery without the friction.

• New interactive entitlement management UX makes it easy to assign, adjust, and validate coverage for work plans
• Work plan and task scheduling in Service Board gives planners and dispatchers precise control over who does what—and when
• Automated debrief and pricing ensures labor and parts are captured as work is completed, applying the correct coverage and pricing automatically
• Enhanced Go App task interface allows direct access to tasks—providing visibility and improved filtering from one screen

Together, these capabilities reduce service leakage, improve billing accuracy, and allow more work to be completed per visit—without multiple work orders. Service history, coverage, and pricing are captured automatically, keeping technicians focused on the job, not the software.

Reduce delays by aligning the right people, schedules, and context—before work begins.

• New Remote Service App enables structured investigations, so issues are diagnosed earlier, and resolution paths are clearly defined
• Job Resource Preferences in Service Board ensure the right technicians are assigned—while avoiding prohibited or unnecessary assignments
• Team Calendar in the Go App gives real-time visibility into team availability, enabling faster coordination and schedule adjustments

Together, these capabilities shorten resolution times, reduce unnecessary truck rolls, and help service teams act faster—with clarity and confidence.

Improve service quality and asset insight without slowing technicians down.

• Software tracking to record installed versions and upgrade history for better visibility, compliance, and troubleshooting
• Enhanced Go App work plans & task experience with a new UI for clearer navigation, filtering, and faster task completion
• In-task technical attribute capture using configurable templates and dedicated attribute tasks—so critical asset data is recorded in context

Together, these capabilities turn everyday service work into structured, reliable data—strengthening installed base accuracy and long-term service outcomes.

Reduce rework and compliance risk by guiding part decisions before and during service.

• Work plan product filters surface only relevant parts based on product structure or family
• Installed base variance tracking identifies missing or non-compliant components automatically
• Guided part swaps and installations in the Go App ensure accurate updates as work is performed
• Replacement part options keep technicians moving when preferred parts aren’t available

Together, these capabilities help technicians select the right parts, maintain accurate as-maintained records, and complete work correctly the first time.

Bring structure and efficiency to planned maintenance and large-scale service campaigns.

• Location-based PM grouping creates work orders by site, reducing travel and simplifying maintenance planning
• Bulk-loaded FCO search criteria quickly identify affected assets for recalls or service campaigns
• Field Change Order assignment wizard ensures impacted assets are consistently reviewed, assigned, and tracked

Together, these capabilities replace ad-hoc planning with repeatable, structured workflows—helping teams execute planned work and service actions accurately, efficiently, and at scale.