Scale depot operations without losing control
ServiceMax Depot Repair is built for repair centers that need more than transactional repair tracking to meet customer expectations and grow. It brings full installed-base and service history into intake, then runs execution with queue-based workflows, task-level work plans—so repairs are informed, audit-ready, and scalable without sacrificing SLA, quality, or compliance.
One product, end-to-end visibility and control across the team
The challenge for managers is to achieve these outcomes through orchestrated workflows across many different roles—service representatives, planners, logistics managers, and technicians. This is where ServiceMax Depot Repair comes in to streamline operations by providing the right information to the right person at the right time.
Turn service calls in to repair action, fast
Customer service teams and field technicians can instantly create depot work orders and RMAs, ensuring equipment is routed correctly so repairs start without delay.
- Create depot work orders and RMAs in seconds
- Select the right product and confirm coverage
- Route equipment to the correct depot
- Capture accurate details to speed repair intake
Control repair intake and stay accurate
Logistics managers can instantly scan and check in incoming devices and components on RMAs, ensuring every item is accounted for the moment it arrives. Real-time intake visibility keeps inventory accurate and repairs moving without delays.
- Guide logistics work task-by-task
- Scan and log equipment in real time at depot intake
- Create accurate intake records that speed repair processing and pass audits
Run your repair center with real-time operational insight
Depot managers get instant visibility into repair progress, workstation workloads, and upcoming due dates—making it easier to balance work, resolve bottlenecks early, and keep repairs moving on schedule.
- See workstations, due dates, and repair progress in real time
- Detect bottlenecks early with workload visibility by workstation
- Track items and tasks by serial number and part
- Monitor technician workload and performance metrics
- Adjust priorities quickly to keep repairs on schedule
Be empowered by clear workflows and ownership
Repair technicians get clear task guidance and the flexibility to manage work from start to finish—helping them execute repairs correctly, reduce delays, and keep work moving through the depot.
- See work order status and task progress in real time
- Review task dependencies upfront to avoid delays and rework
- Follow guided steps to ensure consistent repair execution
- Manage and prioritize work visually across the depot
- Update task progress live to reduce handoffs and idle time