ServiceMax Asset 360 for Salesforce

ServiceMax Asset 360 extends Salesforce Field Service to give you complete visibility into your asset-centric service operation. Maximize equipment uptime, reduce costs, and adopt outcome-based service models while taking advantage of the world’s #1 CRM platform.

What is ServiceMax Asset 360 for Salesforce?

ServiceMax and Salesforce have joined forces to deliver an unparalleled solution that optimizes operational efficiency and asset uptime with a 360-degree view of assets on the world’s #1 CRM platform. ServiceMax Asset 360 enables service organizations to deliver operational excellence, drive strategic decisions and actions to grow revenue, and respond to market and regulatory shifts by providing rich, real-time service and as-maintained asset data.

See how ServiceMax Asset 360 improves service execution and maximizes revenue.

ServiceMax Asset 360: installed base visibility, profitability, and agility

Gain complete visibility into the assets you service to drive operational efficiency, grow profitability, and maximize performance.

Combined with the Salesforce Customer 360 Platform and Salesforce Field Service, ServiceMax offers the world’s most complete field service solution on the world’s #1 CRM platform.

Limit service giveaways

Stop losing money in the field by giving away free labor, parts, and loaners to already happy customers. By automating service entitlements, you prevent revenue loss from work that should be billed. Service teams instantly see coverage for every asset and respond faster. Back-office and field staff make smarter decisions, improve SLA compliance, and uncover upsell opportunities.

Know more. Sell more.

According to Aberdeen Group research, a mere 5% increase in the attach rate can yield a 9% bump in overall service revenue. ServiceMax Asset 360 makes it easy to provide a superior customer experience and maximize attach and renewal rates by giving you the ability to see which warranties and contracts are nearing completion, along with a 360° view of the assets in your installed base.

Drive operational efficiency

Process automation is an indispensable prerequisite to implementing standardized workflows. Process standardization is key to enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency for your service teams. With over 60 best-practice out-of-the-fox workflows and transactions to choose from, ServiceMax Asset 360 gives you everything needed to significantly shorten your time to value.

Installed base visibility

Gain complete visibility into your as-maintained installed base to drive faster, smarter service.

Track assets across the service lifecycle for better customer outcomes
Quick access to BOM and subcomponent details for faster troubleshooting
Real-time insights into service history and contract coverage
Self-service visibility for happy customers at a lower cost

Contracts, warranties, entitlements management

Make accurate warranty and contract management the key to protecting your service revenue.

Extensive warranty and contract management across assets, customers, and locations helps reduce revenue leakage
Auto-entitlement on work orders reduces disputes, ensures billing accuracy and fast payment
Contract accuracy and transparency improve customer communications and upsell opportunities

Preventive and proactive maintenance

Keep assets performing at their best with flexible maintenance planning that minimizes downtime for any type of service strategy.

Create time-, frequency-, condition-, and IoT-based maintenance plans for optimized service at the right cost
Simplify complex schedules with Maintenance Plan Templates and complete maintenance effectively
Automatically create and assign work orders to save time

Meet our joint customers

PTC partners with Salesforce to serve hundreds of industry leaders around the globe— helping them transform asset-centric service.

Delivering data-driven results and increased customer satisfaction

Learn about Swisslog’s vision of predictive maintenance and IoT, and how Swisslog leverages automation to deliver data-driven results and exceptional customer value with ServiceMax Asset 360.

Read Case Study

Eastman Kodak accelerates digital transformation and improves customer satisfaction

Eastman Kodak is boosting productivity and delivering a next-level customer experience with ServiceMax Asset 360 for its printing services.

Read Case Study

Connecting sales and service amidst rapid growth at Lowry Solutions

See how Lowry Solutions achieved a 7% increase in contract attach rates with Asset 360 by enabling a 360-degree view of the customer relationship.

Read Case Study

Connecting sales and service amidst rapid growth at Lowry Solutions

"We anticipate a 7% improvement in our contract attach rate and a 15% improvement in contract renewal rates within the first year. We expect to drive this result through automated notifications when customer contracts are about to expire and outbound campaigns to products not currently covered by a contract."

Sean Lowry, Senior VP of Sales & Service, Lowry Solutions

Bringing together the best of ServiceMax and Salesforce

Asset 360 for Salesforce is the choice for companies servicing and maintaining complex, high-value assets.

Extend Salesforce capabilities with asset-centric features, functionality, and automation on top of native Salesforce objects—no integration required.
Accelerate time to value and eliminate need for costly custom development with ServiceMax Asset 360’s no-code configuration.
Leverage combined expertise from industry leaders to deliver an exceptional customer experience.
Enterprise-grade security, compliance, and governance from the world’s #1 CRM.

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