Join PTC, Hyster-Yale, and fellow dealers for a complimentary half-day program focused on the future of service. Hear the latest on PTC's service solution roadmap, explore AI use cases with PTC Orbit, and learn from real-world customer showcases. You will also participate in an open forum shaped by the business, operational, and technology topics most important to the dealer network. Connect with peers, share practical ideas, and help inform future priorities. Complimentary lunch is included. The program takes place the day before the FOIT Summit begins.
Event details
Date: Monday, November 30, 2026
Time: 12pm - 6pm
Location: 440 E Westinghouse Blvd, Charlotte NC
Cost: Complimentary for invited Hyster-Yale and dealer attendees
Lunch: Provided by PTC
What to expect
During this interactive half-day program, attendees will:
- Hear the latest on PTC’s service solution vision and roadmap
- Explore how AI can help service organizations improve productivity, decision-making, and customer outcomes
- Get an introduction to PTC Orbit and learn how it fits into PTC’s evolving service portfolio
- Hear customer examples and practical lessons from real-world service transformation initiatives
- Exchange ideas, successes, and challenges with other Hyster-Yale dealers
- Help shape the conversation through an open forum focused on the topics most important to the dealer network
The program builds on recurring dealer interest in AI-enabled quoting, scheduling automation, technician support, work-order analysis, field-service productivity, roadmap visibility, system integrations, and opportunities for dealers to learn from one another.
A forum designed around dealer priorities
This is not simply a series of presentations. It is an opportunity to connect directly with PTC leaders, hear from other customers, and participate in a candid discussion about what dealers need to be successful.
A dedicated open-topics session will give attendees the opportunity to raise their most important business, operational, and technology questions. Topics may include technician productivity, scheduling, mobile experiences, parts availability, service analytics, customer communications, AI use cases, integrations, or other priorities facing your organization.
Last year’s dealer discussion was designed around business priorities, field-service challenges, current ServiceMax usage, opportunities to share best practices, and areas where closer alignment with Hyster-Yale and PTC could benefit the network.