Effective March 2024
Location of Processor | PTC Affiliate | GDPR Art 45/46 Transfer Mechanism | Products Supported | Processing Activity |
---|---|---|---|---|
USA |
PTC Inc. |
SCC |
Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics |
Technical Support (including R&D), Customer Success Services, Implementation, support and other related service |
Brazil |
Parametric Technology Brasil Ltda. |
SCC |
Creo, Windchill |
Customer Advisory Services, Customer Success Services, Implementation, support and other related service |
Canada |
PTC (Canada) Inc. |
Adequacy Decision |
ThingWorx |
Technical Support |
France |
Parametric Technology S.A. |
EU |
Creo, Mathcad, ThingWorx, Vuforia, Arena, Windchill, Servigistics |
Technical Support (including R&D), Customer Success Services |
Germany |
Parametric Techology GmbH |
EU |
Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics |
Technical Support, Customer Success Services, Implementation, support and other related service |
Ireland |
PTC (SSI) Unlimited Company |
EU |
Arena |
Technical Support |
Hungary |
Intland Software KFT |
EU |
Codebeamer |
Technical Support, Customer Success Services, Implementation, support and other related service |
Romania |
PTC Eastern Europe S.R.L. |
EU |
ThingWorx, Servigistics |
Technical Support, Customer Success Services, Implementation, support and other related service |
Spain |
Parametric Technology España, S.A. |
EU |
Creo, Windchill, Servigistics, Arena |
Customer Advisory Services, Customer Success Services Implementation, support and other related service |
Switzerland |
Parametric Techology |
Adequacy Decision |
Vuforia |
Technical Support (R&D Only), Customer Success Services, Implementation, support and other related service |
United Kingdom |
Parametric Technology (UK) |
Adequacy Decision |
Thingworx, Arena |
Technical Support (including R&D), Customer Success Services, Implementation, support and other related service |
Japan |
PTC Japan K.K. |
Adequacy Decision |
Creo, Mathcad, Kepware |
Technical Support, Customer Success Services, Implementation, support and other related service |
China |
Parametric Technology (Shanghai) Software Co., Ltd. |
SCC2021 |
Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics |
Technical Support Customer Advisory Services, Customer Implementation, support and other related service |
Use of Services in China: Services are not hosted in China. If a PTC Customer located outside of China wishes to grant access to PTC Services to end-users in China, it is for the Customer to ensure compliance with PIPL and any other laws that may be applicable to the collection and processing of personal information in that jurisdiction. No PTC Inc Affiliate in China is a Personal Information Processor (as defined in the PRC – Standard Contractual Clauses 2023) of customer data and therefore is not responsible for the outbound transfer of personal information from China. Should Customer enable Users located in China, and subject to the laws and jurisdiction of China, to access the Service, Customer shall indemnify PTC for any claim loss or damage relating to such usage in non-compliance with the laws of China. |
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India |
Parametric Technology (India) Private Limited |
SCC2021 |
Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics |
Technical Support Customer Advisory Services, Implementation, support and other related service |
Third Party Sub-processors |
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Regional Servers in USA and EU |
Amazon Web Services, Inc. |
SCC2021 |
USA and/or EMEA as may be determined by Customer |
Hosting Infrastructure |
Regional Servers in USA and EU |
Microsoft Corporation |
SCC2021 |
Hosting Infrastructure |
|
USA |
Salesforce.com, Inc (and its Affiliates) |
2021SCC/BCR |
Support Infrastructure |
|
France |
Percall SAS |
EU |
Creo, Mathcad, Windchill |
Technical Support, Professional Services |
Poland |
Transition Technologies PSC Spółka z ograniczoną odpowiedzialnością, 276 Poitkowska Str, Pl 90-361, Łódź, Republic of Poland |
EU |
As stated in an SOW |
Professional Services |
India |
ITC Infotech India Limited |
2021SCC |
As stated in an SOW |
Professional Services |
USA |
Zendesk |
2021SCC |
Vuforia |
Technical Support |
In addition to those Sub-Processors listed, such additional third party sub-processors as may be identified in a statement of work or work order. |
Regional Servers in USA, Europe, and Asia |
Amazon Web Services, Inc. |
Hosting Infrastructure |
USA |
SendGrid |
Email Communication |
USA |
Zendesk Inc. |
Cloud based Technical Support Platform |
Location of Processor | Sub-Processor | GDPR Art 45/46 Transfer Mechanism | Products Supported | Processing Activity |
---|---|---|---|---|
NOTICE: Some countries place conditions and restrictions on use of map technology. Customers are solely responsible for using map technology that is permitted where the Customer intends to operate and for providing all necessary notices to, and obtaining any necessary consents from, the individuals whose personal information (including, without limitation, geolocation) is included in, or processed in connection with, map technology. PTC lists below the map provider that PTC generally uses with an application. PTC may, however, substitute one of the other map providers listed below to improve efficiency and optimize the performance of the ServiceMax Services. |
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Ireland |
Amazon Web Services (AWS) |
EU |
Error, access, and usage logging |
Hosting Infrastructure |
Germany |
anynines GmbH |
EU |
Science Pk. 2, 66123 |
AnyNines manages the ServiceMax AWS environment and applications on AWS |
United States |
*Google Maps |
2021SCC |
ServiceMax Core, Dispatch Module, Engage, FSA, Service Board, Service Optimization, and ServiceMax Go |
Mapping Functionality |
Germany |
**GraphHopper |
2021SCC |
ServiceMax Core, Dispatch Module, Engage, FSA, Service Board, Service Optimization, and ServiceMax Go |
Mapping Functionality |
USA |
MapBox |
2021SCC |
MapBox map technology is available for use with ServiceMax Service Board |
Mapping Functionality |
Varies by where Customer sets up in Salesforce instance |
SalesForce.com Inc |
2021SCC where applicable |
ServiceMax Asset 360, Core, and FieldFX services are hosted on Salesforce software |
Third-party provider of cloud platform and application hosting |
USA |
Twilio, Inc |
2021SCC |
Zinc voice and video calling features within the ServiceMax products |
Third party provider of cloud-based communication APIs and services |
*Google Maps Terms |
ServiceMax has developed a Google Maps API implementation. The Google Terms of Service and the Google Maps Additional Terms of Service apply to Customers’ use of Google Maps. If ServiceMax has enabled customers to utilize their own license for Google Maps, then customers are responsible to comply with the terms that they have with Google for use of Google Maps in connection with ServiceMax products Customers using Google Maps must notify their users, via the Customer’s privacy notice, that the Google Maps API(s) may be used in connection with certain products, and incorporate by reference Google’s then current Privacy Policy. The Customer’s privacy notice must notify users of the collection of geo location data. |
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GraphHopper Terms |
Schedule Optimization (aka Optimax) default map provider is Graphhopper. Graphhopper’s TomTom End User License Agreement and the GraphHopper privacy policy applies to Customers’ use of Graphhopper products. Customers may provide their own license key to use Graphhopper, and in that case, Customers are fully responsible for complying with their applicable Graphhopper terms. |
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***MapBox |
Service Board default map provider is MapBox. MapBox processes Personal Data pursuant to the MapBox Data Processing Addendum. Customers may provide their own license key to use MapBox, and in that case, Customers are fully responsible for complying with their applicable MapBox terms. |
Regional Servers in Europe |
Amazon Web Services, Inc.
|
Hosting Infrastructure |
USA |
WalkMe Ltd. 71 Stevenson Street, Floor 20, San Francisco, California |
Digital Adoption Platform |
USA |
WalkMe, Inc., 71 Stevenson Street, Floor 20, San Francisco, California, 94105 USA |
User experience and guidance |