PTC Sub-Processors List

PTC Sub-Processors

Effective March 2024

Location of Processor PTC Affiliate GDPR Art 45/46 Transfer Mechanism Products Supported Processing Activity

USA

PTC Inc.
121 Seaport Blvd, Boston MA 02210 USA

SCC

Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics

Technical Support (including R&D), Customer Success Services, Implementation, support and other related service

Brazil

Parametric Technology Brasil Ltda.
Avenida Brigadeiro Luis Antonio, 2050, 15º. andar, conjuntos 151 e 156, São Paulo – Capital – Brazil

SCC

Creo, Windchill

Customer Advisory Services, Customer Success Services, Implementation, support and other related service

Canada

PTC (Canada) Inc.
3773 Cote Vertu, Suite 200, Montreal, Quebec H4R 2M3

Adequacy Decision

ThingWorx

Technical Support

France

Parametric Technology S.A.
Toulouse office: 1 rond point du Général Eisenhower Golf Park Bat C1 31100 Toulouse

EU

Creo, Mathcad, ThingWorx, Vuforia, Arena, Windchill, Servigistics

Technical Support (including R&D), Customer Success Services

Germany

Parametric Techology GmbH
Friedenstraße 22b, 81671 München, Germany. Sitz: München, HRB Nr. 93 462, Amtsgericht München

EU

Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics

Technical Support, Customer Success Services, Implementation, support and other related service

Ireland

PTC (SSI) Unlimited Company
3 Dublin Landings, North Wall Quay, Dublin 1, D01 C4E0

EU

Arena

Technical Support

Hungary

Intland Software KFT
Szervita Square 8, Budapest 1052 Hungary

EU

Codebeamer

Technical Support, Customer Success Services, Implementation, support and other related service

Romania

PTC Eastern Europe S.R.L.
319G Splaiul Independentei Street, 14th Floor, Sector 6, Bucharest, Romania

EU

ThingWorx, Servigistics

Technical Support, Customer Success Services, Implementation, support and other related service

Spain

Parametric Technology España, S.A.
One Parc Central, 10th floor, C. del Marroc, 33, 08018 Barcelona, Spain

EU

Creo, Windchill, Servigistics, Arena

Customer Advisory Services, Customer Success Services Implementation, support and other related service

Switzerland

Parametric Techology
(Schweiz) AG Badenerstrasse 15, Zurich 8004, Switzerland

Adequacy Decision

Vuforia

Technical Support (R&D Only), Customer Success Services, Implementation, support and other related service

United Kingdom

Parametric Technology (UK)
Limited Suite 701, Eagle Tower, Montpellier Drive, Cheltenham, Gloucestershire, United Kingdom, GL50 1TA

Adequacy Decision

Thingworx, Arena

Technical Support (including R&D), Customer Success Services, Implementation, support and other related service

Japan

PTC Japan K.K.
8-1, Nishi-Shinjuku, 6-chome, Shinjuku-ku, Tokyo, Japan

Adequacy Decision

Creo, Mathcad, Kepware

Technical Support, Customer Success Services, Implementation, support and other related service

China

Parametric Technology (Shanghai) Software Co., Ltd.
10F, No.68 Yincheng Zhong Road, ONE LUJIAZUI, Pudong District, Shanghai, China

SCC2021

Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics

Technical Support Customer Advisory Services, Customer Implementation, support and other related service

Use of Services in China: Services are not hosted in China. If a PTC Customer located outside of China wishes to grant access to PTC Services to end-users in China, it is for the Customer to ensure compliance with PIPL and any other laws that may be applicable to the collection and processing of personal information in that jurisdiction. No PTC Inc Affiliate in China is a Personal Information Processor (as defined in the PRC – Standard Contractual Clauses 2023) of customer data and therefore is not responsible for the outbound transfer of personal information from China. Should Customer enable Users located in China, and subject to the laws and jurisdiction of China, to access the Service, Customer shall indemnify PTC for any claim loss or damage relating to such usage in non-compliance with the laws of China.

India

Parametric Technology (India) Private Limited
Level 06, Nitesh Timesquare, M.G. road, Bangalore – 560001, India

SCC2021

Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics

Technical Support Customer Advisory Services, Implementation, support and other related service

Third Party Sub-processors

Regional Servers in USA and EU

Amazon Web Services, Inc.
410 Terry Avenue North, Seattle, WA 98109-5210, USA

SCC2021

USA and/or EMEA as may be determined by Customer

Hosting Infrastructure

Regional Servers in USA and EU

Microsoft Corporation
One Microsoft Way Redmond, Washington 98052 USA

SCC2021

Hosting Infrastructure

USA

Salesforce.com, Inc (and its Affiliates)
The Landmark @ One Market, Suite 300, San Francisco, CA 94104, USA

2021SCC/BCR

Support Infrastructure

France

Percall SAS
4 rue Paul Montrochet 69002 Lyon – France (RCS: Lyon 431.939.990)

EU

Creo, Mathcad, Windchill

Technical Support, Professional Services

Poland

Transition Technologies PSC Spółka z ograniczoną odpowiedzialnością, 276 Poitkowska Str, Pl 90-361, Łódź, Republic of Poland

EU

As stated in an SOW

Professional Services

India

ITC Infotech India Limited
Virginia House, 37 Jawaharlal Nehru Road, Kolkata 700 071, West Bengal, India

2021SCC

As stated in an SOW

Professional Services

USA

Zendesk

2021SCC

Vuforia

Technical Support

In addition to those Sub-Processors listed, such additional third party sub-processors as may be identified in a statement of work or work order.


Onshape Third Party Sub-Processors

Regional Servers in USA, Europe, and Asia

Amazon Web Services, Inc.
410 Terry Avenue North, Seattle, WA 98109-5210, USA

Hosting Infrastructure

USA

SendGrid

Email Communication

USA

Zendesk Inc.

Cloud based Technical Support Platform


ServiceMax Third Party Sub-Processors

Location of Processor Sub-Processor GDPR Art 45/46 Transfer Mechanism Products Supported Processing Activity

NOTICE: Some countries place conditions and restrictions on use of map technology. Customers are solely responsible for using map technology that is permitted where the Customer intends to operate and for providing all necessary notices to, and obtaining any necessary consents from, the individuals whose personal information (including, without limitation, geolocation) is included in, or processed in connection with, map technology. PTC lists below the map provider that PTC generally uses with an application. PTC may, however, substitute one of the other map providers listed below to improve efficiency and optimize the performance of the ServiceMax Services.

Ireland

Amazon Web Services (AWS)

EU

  • Service Board
  • Sync Gateway
  • ServiceMax Configuration and data replication engines
  • Zinc real-time communication engine
  • Schedule Optimization

Error, access, and usage logging

Hosting Infrastructure

Germany

anynines GmbH

EU

Science Pk. 2, 66123
Saarbruecken, Germany

AnyNines manages the ServiceMax AWS environment and applications on AWS

United States

*Google Maps

2021SCC

ServiceMax Core, Dispatch Module, Engage, FSA, Service Board, Service Optimization, and ServiceMax Go

Mapping Functionality

Germany

**GraphHopper

2021SCC

ServiceMax Core, Dispatch Module, Engage, FSA, Service Board, Service Optimization, and ServiceMax Go

Mapping Functionality

USA

MapBox

2021SCC

MapBox map technology is available for use with ServiceMax Service Board

Mapping Functionality

Varies by where Customer sets up in Salesforce instance

SalesForce.com Inc
The Landmark @ One Market, Suite 300, San Francisco, CA 94104, USA

2021SCC where applicable

ServiceMax Asset 360, Core, and FieldFX services are hosted on Salesforce software

Third-party provider of cloud platform and application hosting

USA

Twilio, Inc
375 Beale Street Suite 300 San Francisco, CA 94105, U.S.A

2021SCC

Zinc voice and video calling features within the ServiceMax products

Third party provider of cloud-based communication APIs and services

*Google Maps Terms

ServiceMax has developed a Google Maps API implementation. The Google Terms of Service and the Google Maps Additional Terms of Service apply to Customers’ use of Google Maps.

If ServiceMax has enabled customers to utilize their own license for Google Maps, then customers are responsible to comply with the terms that they have with Google for use of Google Maps in connection with ServiceMax products

Customers using Google Maps must notify their users, via the Customer’s privacy notice, that the Google Maps API(s) may be used in connection with certain products, and incorporate by reference Google’s then current Privacy Policy. The Customer’s privacy notice must notify users of the collection of geo location data.

GraphHopper Terms

Schedule Optimization (aka Optimax) default map provider is Graphhopper. Graphhopper’s TomTom End User License Agreement and the GraphHopper privacy policy applies to Customers’ use of Graphhopper products. Customers may provide their own license key to use Graphhopper, and in that case, Customers are fully responsible for complying with their applicable Graphhopper terms.

***MapBox

Service Board default map provider is MapBox. MapBox processes Personal Data pursuant to the MapBox Data Processing Addendum. Customers may provide their own license key to use MapBox, and in that case, Customers are fully responsible for complying with their applicable MapBox terms.


Arena Third Party Sub-Processors

Regional Servers in Europe

Amazon Web Services, Inc.
410 Terry Avenue North, Seattle, WA 98109-5210, USA

Hosting Infrastructure

USA

WalkMe Ltd. 71 Stevenson Street, Floor 20, San Francisco, California

Digital Adoption Platform

USA

WalkMe, Inc., 71 Stevenson Street, Floor 20, San Francisco, California, 94105 USA

User experience and guidance