Critical Windchill and FlexPLM Security Notice

Critical new security patches are now available. Customers are urged to apply the patches immediately.

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Use of Artificial Intelligence in PTC Products

Notice to users of PTC products:

Certain PTC products, including those listed below, integrate AI features powered by a third-party general-purpose AI model such as Microsoft Azure OpenAI ("GPAI Model"). PTC does not develop, train, fine-tune, modify or host such GPAI Model. For the purposes of Regulation (EU) 2024/1689 ("EU AI Act"), PTC acts as a deployer of the GPAI Model and, to the extent PTC products constitute an AI system, as a provider of a certain AI system (i.e., a non-high-risk AI system under the EU AI Act). The AI features do not perform automated decision-making nor influence decisions in any of the high-risk domains listed in the EU AI Act.

  • Creo AI Assistant
  • Windchill AI Assistant
  • Codebeamer AI
  • Servigistics AI
  • ServiceMax AI
  • PTC Orbit

The terms and conditions set forth below in PTC’s AI Addendum apply to all PTC products with AI features.

The following link is not a part of PTC’s contractual terms with its customers, but some customers have found this to be a helpful resource to understand how a large language model processes, uses and stores data: https://learn.microsoft.com/en-us/azure/ai-foundry/responsible-ai/openai/data-privacy