How it Works
This Time-Based service is a 40-hour engagement and includes the following activities:
- Your PTC Success Manager will confirm the appropriate resource skill level required for the work requested.
- PTC Success Management will work with you to schedule a resource to complete the work outlined within a reasonable timeframe. The service is best used by scheduling the time in advance. This is not an on-call service.
- Delivery must be completed prior to the end of the subscription term.
Prerequisites
The following criteria must be met before this service can be consumed:
- Your prerequisites vary by engagement and will be identified based on the specific work requested.
- You will need to provide access to systems and data as necessary in advance of any such need arising so that the tasks requested can be completed successfully.
Additional Information
Outcome: Augment your team’s efforts with help from a PTC Architect.
Journey: All
Remote or Onsite: Both
Success Points*: 25 points for NA and 5 additional points for Onsite
*Please note: Information including Success Point values may vary depending on location. Success Point values shown are for reference only and based on North America. Contact your Success Manager for specific services and point values for your location. Please refer to our terms and conditions for additional details.