In this service, a PTC Support Engineer will understand your IT environment, project plan and scope of the potential support assistance before the weekend activities start. By proactively scheduling an Upgrade & Migration Weekend Support, a PTC Support Engineer is assigned to you and your team and will support your unique weekend activities and will be available over the weekend through a mobile phone.
This is a weekend engagement and includes the following activities:
The following criteria must be met before this service can be consumed:
Outcome: Secure a smooth weekend upgrade or migration.
Remote or Onsite: Remote
Success Points*: 8
*Please note: Information including Success Point values may vary depending on location. Success Point values shown are for reference only and based on North America. Contact your Success Manager for specific services and point values for your location. Please refer to our terms and conditions for additional details.
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