Achieve quick wins by controlling your rollout costs and risks
Implementation costs and risks can be barriers to adopting modern field service management solutions. Concerns about—or prior experience with—failed rollouts, expenses exceeding budgets, or prolonged time to value can all play a role. ServiceMax recognizes the need for a lower-cost, lower-risk path to getting started that lets you see quick results with fundamental functionality before considering additional product features. That’s why we created Spark Core and Spark 360.
What is Spark?
Spark is the name for our fixed-scope rollout packages. Spark packages provide you with key functionality and are designed for fast implementation and time to value. The functional scope of Spark is especially suited to companies that have outgrown manual processes and are looking to improve their service operations and accelerate their digital transformation journey. Spark gives companies the guardrails of prescribed processes, enabling an efficient implementation. As your implementation progresses, you’ll be able to incorporate additional functionality at your own pace.
Key Features
- Preconfigured workflows based on industry best practices, adaptable to specific requirements
- Accelerator kit with defined scope, user stories, and scenarios
- Implementation methodology purpose-built for field service (MaxApproach)
- Out-of-the-box reports and dashboards
Spark Benefits
- Greater cost certainty
- Lower rollout risk
- Accelerated time to value
- Standardized processes across your organization
- Adoption of industry best practices