Varian’s system and equipment problems typically require one or more service technicians to diagnose and resolve issues at the hospital site, resulting in higher costs and lost patient treatment time.
"Our use of SmartConnect to assist customers has grown exponentially. The number of customers using SmartConnect to obtain service and increase their uptime has quadrupled in the last year. This expanded use of remote servicing tools also reflects the degree to which radiation therapy technology has become increasingly software driven."
"It’s a great first line of defense. Whenever I run into problems, Varian can take a look at the system online, and I can watch what they’re doing. The engineer doesn’t have to make a trip out here just to diagnose the problem."