PTC Named a Leader in IDC MarketScape WW Manufacturing Service Parts Management Applications

Written by: Bradley Rhoton

Read Time: 3 min

In the recently published IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2021-2022 Vendor Assessment (doc #US46742821, December 2021), PTC is named a Leader.

PTC was also named a Leader in the 2020 vendor assessment of Manufacturing Service Parts Management Applications (IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2020 Vendor Assessment, Doc # US44801020, January 2020).


IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.

The IDC MarketScape reviewed vendors with a minimum of 40 customers, support for at least five manufacturing subvertical industry segments, and the ability to support end-to-end service parts management functionality.

“Manufacturers and service organizations should consider PTC when they are looking for a technology partner that can automate complex service supply chains and has a track record of aiding digital transformation and innovation in service parts management," said Aly Pinder Jr., program director, service innovation & connected products, IDC. “PTC has delivered digital capabilities to a wide variety of organizations while ensuring the partnership has been one of continued innovation.”

Servigistics is the industry-leading service parts optimization solution using advanced data science to solve the most complex service supply chain challenges. With machine learning, artificial intelligence, and cutting-edge algorithms, Servigistics empowers organizations to achieve maximum service levels, equipment uptime, and customer satisfaction at minimal costs. Ultimately, ensuring the right part in the right place at the right time for the right price.

The following were cited strengths by the IDC MarketScape for PTC:

“PTC has long served the service parts market in manufacturing and has established an end-to-end offering that supports complex service supply chain and industries. Incorporating advanced data science, machine learning, and an IoT platform allows PTC to support some of the most complex service supply chains within industries such as commercial aviation and defense with multi-echelon optimization designed specifically for aftermarket activities. Against IDC's criteria, PTC provides a wide variety of benefits to manufacturing and service clients, including functionality breadth, delivery, customer service offering, and high levels of satisfaction. Customer references also noted that PTC's industry and domain expertise in service parts management established a partnership whereby clients were confident of PTC's ability to deliver value, accelerate digital transformation, and support complex needs. In this current environment, PTC has been able to aid in fast time to value of technology investments and partner with clients to help drive innovations.”

“We are honored to be recognized by the IDC MarketScape once again as a Leader in manufacturing service parts management applications,” said Leslie Paulson, General Manager, Servigistics Business Unit, PTC. “Servigistics is synonymous with service parts management excellence, and this positioning for PTC adds validation to our ability to innovate and deliver value to our clients.”

Download an excerpt copy of the IDC MarketScape here.

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About the Author

Bradley Rhoton

Bradley Rhoton is the Marketing Manager for the Servigistics Business Unit at PTC. He leads and organizes the Servigistics client affinity group organizations and facilitates best practice sharing and knowledge transfer between PTC, PTC clients and industry thought leaders. For 13 years he has worked closely with Servigistics clients to help capture their service program accomplishments and share their success stories.