PTC Acquires Servizzio, the Leading Service-Specific Consulting & Training Provider, and Hires Founding Partners
Written By: Leslie Paulson
7/14/2021 Read Time : 4 min

PTC has acquired Servizzio, the leading service-specific consulting and training provider for service parts management. Through this acquisition, PTC strengthens its Global Client Enablement program for the Servigistics Business Unit.

Servizzio was founded by Traci White and Dr. Sanjay Jagdale in 2017 to address a need in the market for service-specific consulting and training. Their service-specific toolkit has improved service parts planners’ skills and improved the strategic thinking of planners and management at many global industry-leading organizations, including Komatsu and Hitachi Vantara.

“We founded Servizzio concentrating on helping service parts planners to get the most out of their service parts management solution,” said White. “Our vendor-agnostic approach helped them achieve superior outcomes, propelling them toward best practice in the people and processes of service planning.”

With this acquisition, PTC bolsters the Servigistics Business Unit’s Global Client Enablement program and complements its change management and adoption capabilities.

“We are committed to technology innovation through advanced data science and equally committed to expanding our expertise to challenge the status quo,” said Leslie Paulson, General Manager, Servigistics Business Unit, PTC.

White and Jagdale represent more than 45 years of expertise in operational and strategic supply chains and have a rich knowledge of service parts management best practices that lead to profitable service businesses. Both have assumed leadership roles within Servigistics at PTC. 

The timing of this acquisition is advantageous to Servigistics clients. They gain exclusive access to Servizzio’s toolkit, including Service Planning Academy, Service Planning Essentials, Service Planning Academy Virtual Classroom, strategic and change management consulting, and performance assessments and health checks, all based on service planning best practices and proven to elevate service planning maturity.

“After attending Service Planning Academy, the knowledge gained by our planners allowed us to make better use of Servigistics capabilities that improved our forecasts and service levels,” said Randy Smith, Material Manager at Komatsu America’s Ripley Parts Operation.

Jagdale has been impressed with Servigistics innovation efforts over the past few years. “We’ve seen a dramatic improvement in service parts management capabilities from Servigistics over the years, far outpacing all other vendors in the market. We are delighted to combine forces with PTC."

This acquisition follows several successful PTC acquisitions, including Onshape, Arena Solutions, and strong Q1 and Q2 financial performance.

“Servigistics plays an essential role in PTC’s ambitious growth strategy. Their track record of impressive technology innovations coupled with a client-focused philosophy is a model within PTC we strive to emulate,” said Jim Heppelmann, CEO, PTC

Steven Caldwell will host a panel-style webcast with Traci White and Dr. Sanjay Jagdale on July 27 at 11-11:30 am ET to discuss the acquisition and the impact on Servigistics’ Global Client Enablement program.

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About the Author Leslie Paulson

As General Manager of the Servigistics Business Unit, Leslie has responsibility for worldwide sales, marketing, business development, customer success, and research and development. She brings a wealth of experience from her 29-year career at Caterpillar, with 16 years as a member of executive management teams. Leslie is known for her passion and focus on driving change to deliver customer value and growth. She has a superior command of disruptive technology and its impact on service operations. She has brought her vision and experience to Servigistics and is leading an era of rapid innovation, further fortifying Servigistics as the industry-leading service parts optimization solution. 

Leslie has degrees from Southern Illinois University, Carbondale (MSME, BSME, Engineering), Bradley University (MBA) and Stanford (Executive Program).