Francois Lamy is the SVP of Product Management – AI and Integrated Product Engineering at PTC. He leads the company’s AI strategy, governance, and internal enablement, while driving the integration of AI into PTC’s product portfolio to enhance customer value and operational insight. Francois also leads the strategic initiative of Integrated Product Engineering - an initiative that bridges ALM and PLM to create a unified, collaborative model-based digital thread across software and hardware development. Since joining PTC in 1998, Francois has held multiple product and people management roles spanning MCAD, ALM, PLM, SLM, UX and SaaS platform development. He holds a Bachelor of Sciences in Mathematics and an MS in Mechanical Engineering from Arts & Métiers, France.
How PTC keeps customer data secure and actionable
In today’s digital world, product data is more than just information. It’s the foundation of innovation and business success. At PTC, we understand the value of your data and are committed to helping you maximize its potential while keeping it secure and private.
Your data, your asset—enabled by PTC
Your raw data—such as designs, requirements, BOMs, service logs, work orders, and more—always belongs to you. PTC’s platforms are built to help you transform that data into actionable insights by connecting information across the product lifecycle and making it more useful than ever.
But to unlock the true power of data at scale, you need more than just storage. You need structure, context, and secure access. This is where PTC’s intellectual property plays a key role. Our product interfaces, APIs, lifecycle models, and semantic frameworks help protect your data and make it actionable.
Why licensing Is needed
Licensing is not about limiting your access. It’s about ensuring fairness, performance, and protection for everyone. Whether you access your data through the product interface or through APIs, you’re using tools and technologies developed by PTC that structure, contextualize, and secure your data, turning it into a valuable asset.
APIs and advanced features are powerful enablers of secure, high-volume operations and automation. Because they use product resources and incorporate PTC’s unique innovations, their use must be governed to maintain performance and security for all customers.
It’s important to note that using non-supported or non-official APIs introduces serious risks, such as:
- Security vulnerabilities and potential data loss
- Breakage during upgrades, disrupting business operations
- Lack of maintenance, leaving you exposed to compatibility issues with future enhancements.
By choosing licensed, PTC-supported APIs, you gain:
- Ongoing updates and stability
- Compatibility with future enhancements
- Assurance that your data is secure and protected
Licensing ensures responsible resource use, safeguards intellectual property, and aligns with industry standards for API governance—so your systems stay robust, secure, and ready for innovation.
How PTC protects your data
Security and privacy are central to everything we do at PTC. We never use customer data to train or fine-tune AI models. Instead, when our AI features deliver insights by referencing your data in real time within your organization’s environment using advanced techniques like Retrieval Augmented Generation (RAG) and ReAct. These methods ensure that responses are grounded in your data and never mixed with data from other customers.
Any indexes or search features are tenant-specific and isolated, so your data remains private and protected.
Every AI capability undergoes rigorous governance and legal review, ensuring transparency, security, and compliance with global regulations. If customers choose to fine-tune models in the future, it will be strictly opt-in, with all artifacts scoped to their environment and never shared or reused by PTC.
The value of trusted data as the foundation of the intelligent product lifecycle
Today, data plays a central role in every stage of the product journey. It is no longer just a technical byproduct; it’s a strategic asset. PTC’s Intelligent Product Lifecycle vision is based on the belief that structured, contextual, and trusted data is essential for innovation, collaboration, and operational excellence.
When data is organized and enriched with context, such as CAD models and requirements to BOMs, service logs, and change orders, it transforms into a dynamic resource that empowers teams to make smarter decisions, accelerate time to market, and adapt quickly to change. This trusted data foundation enables seamless collaboration across disciplines and geographies, breaking down silos, and ensuring everyone is working from a single source of truth.
By embedding AI directly into the workflows that create and manage this data, the Intelligent Product Lifecycle unlocks new levels of insights and automation. Teams can anticipate issues before they arise, automate routine tasks, and identify trends that drive continuous improvement, all while maintaining the highest standards of security and privacy.