On March 19th, PTC's President & CEO Jim Heppelmann published a blog article about PTC’s response to the COVID-19 crisis and what we’re doing to prioritize business continuity for our customers. My name is Brian Thompson. I run PTC’s Creo CAD business, and I want all our active customers to enjoy uninterrupted use of Creo so you can keep on doing your job. I give you my commitment we’ll do all we can to keep you up and running.
Almost everyone is dealing with office closures. If you have problems accessing Creo from home or where you’re working, our first and best recommendation is that you use a VPN to access your company’s internal license server. It really works well – thousands of customers all over the world work from remote locations using this approach. We’ve compiled a list of resources to learn about this here.
We recognize, however, that this might not work for you for a variety of reasons. I’m absolutely committed to getting you productive immediately – even if it means granting you your own license. Please, just call our technical support team. Our professionals will work with you to get you up and running as soon as possible.
I bet you’re probably spending more of your time in front of your computer than you ever thought possible! Well, we’d love to make that time as productive as possible, so we’re going to make a series of special, online resources available to everyone. Now just might be the best time for you to sharpen your Creo skills!
Here’s the plan:
Please check this page regularly: COVID-19: Customer Resources and PTC Updates. Topics include Licensing Issues, and all types of Creo Resources. The page is updated in real-time. Please consider book marking it.