Michael Blumberg is a leading expert on the design, execution, management, and coordination of high-tech service and support operations within a wide array of industry segments, including information technology, office automation, medical electronics, building controls, and consumer electronics. He has more than 20 years of experience in strategic planning, market research, benchmarking, enterprise systems design, and strategic management of product support operations.
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In my role as a research analyst, OEMs often ask me an important question, “where should we invest to future-proof our enterprise?” My answer is to invest in digital transformation and digital thread. In this blog series, I explain why.