About this author

Mark Wilding is the VP of Global Customer Transformation at ServiceMax, leading a team of experts to support customers in strategic thinking and transformation. He has worked for companies like Rolls-Royce, Aero Engines, Airbus Industries, EDF Nuclear Power, and Hexagon Manufacturing Intelligence, where he oversaw the global service and support organization. With a background in service, operations, and supply chain, Mark is a qualified engineer, skilled in Lean principles, and holds a Six Sigma Black Belt.
This author writes about... Field Service Service Optimization Asset Centricity Service Revenue Predictive Maintenance Service Parts Technician Efficiency Customer Experience Digital Transformation Remote Service
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Application Lifecycle Management (ALM) Augmented Reality Computer-aided Design (CAD) Engineering Calculations Enterprise Asset Management (EAM) Industrial Connectivity Industrial Internet of Things Product Lifecycle Management (PLM) Service Lifecycle Management (SLM)
Aerospace and Defense Automotive Electronics and High-Tech Energy and Resources Industrial Equipment MedTech Retail and Consumer Products Software and Technology
Additive Manufacturing Agile Artificial Intelligence Asset Centricity BOM Management Closed-Loop Quality Cloud Native Connected Devices Customer Experience Digital Thread Digital Transformation Digital Twin Education Engineering Collaboration Enterprise Collaboration Field Service Generative Design Increase Manufacturing Productivity Industrial Skills Gap Industry 4.0 IT/OT Convergence Life at PTC Math Software Model-Based Definition Predictive Analytics Predictive Maintenance Product Line Engineering PTC Reality Lab Regulatory Compliance Remote Service Requirements Management Risk & Test Management SaaS Service Optimization Service Parts Service Revenue Simulation Software Development Sustainability Technician Efficiency Training Variant Management

Filter Results

Clear Apply
Application Lifecycle Management (ALM) Augmented Reality Computer-aided Design (CAD) Engineering Calculations Enterprise Asset Management (EAM) Industrial Connectivity Industrial Internet of Things Product Lifecycle Management (PLM) Service Lifecycle Management (SLM)
Aerospace and Defense Automotive Electronics and High-Tech Energy and Resources Industrial Equipment MedTech Retail and Consumer Products Software and Technology
Additive Manufacturing Agile Artificial Intelligence Asset Centricity BOM Management Closed-Loop Quality Cloud Native Connected Devices Customer Experience Digital Thread Digital Transformation Digital Twin Education Engineering Collaboration Enterprise Collaboration Field Service Generative Design Increase Manufacturing Productivity Industrial Skills Gap Industry 4.0 IT/OT Convergence Life at PTC Math Software Model-Based Definition Predictive Analytics Predictive Maintenance Product Line Engineering PTC Reality Lab Regulatory Compliance Remote Service Requirements Management Risk & Test Management SaaS Service Optimization Service Parts Service Revenue Simulation Software Development Sustainability Technician Efficiency Training Variant Management

Explore how IoT transforms field service management, driving efficiency, enhancing customer experiences, and optimizing operations for forward-thinking businesses.

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New field service trends are emerging that are reshaping the future of the service industry, driving revenue growth and accelerating productivity and efficiency.

Learn why centering your digital transformation on the asset enables the entire organization to deliver elevated customer experiences & value

Securing budget for field service management can be unfamiliar territory for service leaders. Here’s how to articulate your business case.

Want to climb the servitization staircase? Learn why outcome-based business models thrive on unifying asset data from machines and devices.
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