John Chilson has been writing about tech since the days when you had to dial up your modem for an internet connection. In other words, a long time. In his previous life, he edited trade publications (covering topics ranging from UNIX to Lotus to e-business to construction). Nowadays, John enjoys learning about new technology and telling customers' stories. He’s fascinated by the engineering of everyday things but is lately engaged in a battle of wits with an unuseful soap dispenser that was designed all wrong.