Jeff Coon is PTC’s Solution Management Director, overseeing PTC’s illustration tools. With 34 years of experience in field service, Jeff’s career began as an AH-1 Attack Helicopter Repairman in the U.S. Army. After his time in the service, he worked as a technical illustration specialist at Boeing for five years until he joined ITEDO Software as a technical engineer in 2000. In 2006, he was named PTC’s Principal Application Engineer for the company’s illustration tools, defining implementation strategies for Boeing, John Deere, and others.
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Discover field service strategies for the modern workforce. Jeff Coon shares insights on digital collaboration, immersive training, and agile tools.
Table-top AR refers to any 3D content that represents a product in its entirety. Product-overlay AR describes 3D content that's overlaid onto a physical object in the real world.
Assisted reality refers to any technology that allows a person to view a screen within his or her immediate field of vision, hands free. It differs from augmented reality in that the information on the screen is not overlaid onto a physical environment.
Empowering people who maintain and repair equipment with augmented reality involves identifying content that's appropriate for AR and reusing engineering CAD data to produce 3D technical illustrations.
Discover how augmented reality in field service is allowing teams to follow complex maintenance procedures, remotely assist customers, train novice technicians and more.