About this author

Coen Jeukens is vice president of global customer transformation at ServiceMax. He works with customers and prospects to fully unlock the true value and potential of their service organizations. Prior to joining ServiceMax, Coen was the services contract director at Bosch where he implemented an outcome-based business model, with highly impressive results. Coen is also a regular keynote speaker at prominent field service conferences around the globe.

This author writes about... Service Optimization Field Service Asset Centricity Service Revenue Digital Thread Predictive Maintenance BOM Management Closed-Loop Quality Digital Transformation Engineering Collaboration Service Parts Artificial Intelligence Enterprise Collaboration Product Line Engineering Remote Service Customer Experience Sustainability Technician Efficiency

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This author’s blogs

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Application Lifecycle Management (ALM) Augmented Reality Computer-aided Design (CAD) Engineering Calculations Enterprise Asset Management (EAM) Industrial Connectivity Industrial Internet of Things Product Lifecycle Management (PLM) Service Lifecycle Management (SLM)

Aerospace and Defense Automotive Electronics and High-Tech Energy and Resources Industrial Equipment MedTech Retail and Consumer Products Software and Technology

Additive Manufacturing Agile Artificial Intelligence Asset Centricity BOM Management Closed-Loop Quality Cloud Native Connected Devices Customer Experience Digital Thread Digital Transformation Digital Twin Education Engineering Collaboration Enterprise Collaboration Field Service Generative Design Increase Manufacturing Productivity Industrial Skills Gap Industry 4.0 IT/OT Convergence Life at PTC Math Software Model-Based Definition Predictive Analytics Predictive Maintenance Product Line Engineering PTC Reality Lab Regulatory Compliance Remote Service Requirements Management Risk & Test Management SaaS Service Optimization Service Parts Service Revenue Simulation Software Development Sustainability Technician Efficiency Training Variant Management

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Application Lifecycle Management (ALM) Augmented Reality Computer-aided Design (CAD) Engineering Calculations Enterprise Asset Management (EAM) Industrial Connectivity Industrial Internet of Things Product Lifecycle Management (PLM) Service Lifecycle Management (SLM)

Aerospace and Defense Automotive Electronics and High-Tech Energy and Resources Industrial Equipment MedTech Retail and Consumer Products Software and Technology

Additive Manufacturing Agile Artificial Intelligence Asset Centricity BOM Management Closed-Loop Quality Cloud Native Connected Devices Customer Experience Digital Thread Digital Transformation Digital Twin Education Engineering Collaboration Enterprise Collaboration Field Service Generative Design Increase Manufacturing Productivity Industrial Skills Gap Industry 4.0 IT/OT Convergence Life at PTC Math Software Model-Based Definition Predictive Analytics Predictive Maintenance Product Line Engineering PTC Reality Lab Regulatory Compliance Remote Service Requirements Management Risk & Test Management SaaS Service Optimization Service Parts Service Revenue Simulation Software Development Sustainability Technician Efficiency Training Variant Management

Fragmented product lifecycle data limits insight. See how an AI-first Asset Data Foundation creates a shared view of every asset for confident decision making.

Fragmented product lifecycle data limits insight. See how an AI-first Asset Data Foundation creates a shared view of every asset for confident decision making.

Discover why a Service Bill of Materials (BoM) optimizes system of record practices across platforms, linking data from engineering to service for lifecycle management.

Leverage the Service Bill of Materials to increase after-sales revenue through strategic cross-selling and upselling, supported by lifecycle maintenance insights.

Learn how the Service BoM bridges engineering and service, enhancing lifecycle management, boosting efficiency, and driving continuous improvement.

Learn how sustainable product design and service lifecycle management (SLM) drive sustainability with Digital Thread and Product Passport strategies.

How Sales, Service and Engineering can collectively drive revenue growth by working together and sharing data insights.

Make informed investment decisions around multi-year maintenance plans and strategies for monetizing asset end of life.

Boost field service tech engagement and productivity with modern tools, collaboration, and improved work environments. Enhance satisfaction and customer service.