Aly Pinder is a Senior research analyst covering a variety of topics related to service strategy (sometimes referred to as “aftermarket service”). This role allows him to work both in a collaborative environment with his internal colleagues from research, sales, marketing and IT; while also fostering relationships with clients as he execute on programs which support technology firms ‘go to market’ activities. He also lead a Research Advisory Council which consists of 40+ senior executives in Service which meets quarterly to discuss current trends in the marketplace and best practices.