Dr. Vipul Agrawal is the Technical Vice President of PTC's Servigistics Business Unit. He has an extensive command of the technical aspects of service parts optimization. In 1999 he co-founded MCA Technologies with Morris Cohen, and together they developed the first commercial multi-echelon optimization algorithms. Vipul joined Servigistics and then PTC through acquisition, and has contributed to the innovation that has distinguished Servigistics as the industry-leading service parts optimization solution. Vipul published the article “Winning in the Aftermarket” in Harvard Business Review with co-authors Morris Cohen and Narendra Agrawal. In his current role, Vipul is focused on supporting PTC’s Servigistics Business Unit and helping service organizations orchestrate world-class service parts optimization (including service parts management and service parts pricing). He is part of the team leading rapid innovation with connected service parts management, leveraging ThingWorx to improve forecasting and optimization using equipment data.