Ian Boulton is a Senior Director of solution strategy for PTC’s Service Lifecycle Management Segment. Ian’s role is focused on the specific needs and requirements of the aerospace and defense vertical. Ian firmly believes that taking an enterprise wide, holistic view of service lifecycle management is a key enabler to lowering the total lifecycle cost of any modern system. Ian has been directly involved in the development of various product support standards for the last 10 years, and is a member of the AIA’s product support ILS specification working group which looks at best practice for U.S. adoption of ASD standards such as S1000D, S3000L etc.