ServiceMax commitment and responsibility
Acknowledgment
ServiceMax is committed to acknowledging, responding, and remediating the reported issue and keeping you informed as we work to address your security concerns.
Responsiveness
You will receive a personal acknowledgment within the first 24 hours and daily updates as to progress.
Reporting
In the spirit of responsible disclosure, ServiceMax will notify potentially impacted customers when ServiceMax addresses the vulnerability or when they must take action to patch or otherwise remediate the vulnerability.
Recognition
Our policy is to acknowledge and credit researchers in any advisory we submit when a fix is issued for the reported security vulnerability.
ServiceMax PGP key
Key ID: B9E9D0C768CBBFA6
FingerPrint: C37DB639D906A37D2D009A93B9E9D0C768CBBFA6
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