This service provides dedicated support and attention for Go Live events or other critical milestones events that requires it.
During the engagement, you can avoid support queues and get immediate responses by having direct phone and email access to a dedicated Support Engineer. The Support Engineer is fully aware of your planned activity and will be ready to react very quickly when needed.
This Rapid Outcome is a three day engagement and includes the following activities:
The following criteria must be met before this service can be consumed:
Outcome: Ensure success with dedicated support availability.
On Premise or Cloud: On Premise
Remote or Onsite: Remote
Success Points*: 12
*Please note: Information including Success Point values may vary depending on location. Success Point values shown are for reference only and based on North America. Contact your Success Manager for specific services and point values for your location. Please refer to our terms and conditions for additional details.
Understand how our proactive success managers can help ensure you are successful with your PTC investment.