Arbortext Support Center
Popular Tools
Bulletins
User Grouping Capabilities Introduced (11-Sep-2006)
- Platform Support
- Reference Documents
- Help Centers
- Arbortext Forums
- Collaborate with other Arbortext users and product experts to solve your issues.
- Technical Support Tools Instructional Videos
- Watch videos to learn more about available Technical Support tools, how to access them and how to maximize their usage. Also learn how to access live and recorded product "Tips and Techniques" sessions.
- PTC Training
- Boost your productivity and learn from the experts at PTC University.
- LBS Integration Update
- Stay up to date with the latest information about the LBS to PTC Technical Support integration.
Arbortext Editor, Publishing Engine, Styler & Advanced Print Publisher
- Arbortext License Support
- Obtain, return, and track your licenses for Arbortext products.
Arbortext IsoDraw & IsoView
- Configure New Software
- Configure your Sales Order Number to hardware to receive codes for your new software.
- Reconfigure Software Licenses
- Move Service Contract Numbers (SCN) to different machines, consolidate licenses to single server from triad or break triad into single server.
- Retrieve Existing License Packs
- Retrieve existing license packs by SCN, CPU_ID (Host ID) or Install Site (Site ID).
Arbortext for Aerospace & Defense (S1000D/S2000M)
- Business Asset Summary Web Tool
- Review and track information regarding purchases, installations, maintenance status, and configurations. (Or learn more and see a demo)
- Request Detailed License Reports
- Get all licensing information at a given site or sites. Use pivot tables to manage data.
- Asset Tags
- Group and manage licenses using Asset Tags. Assign names to specific licenses, or groups of licenses for easier tracking. Once Asset Tags have been mapped to licenses they can be tracked using the Business Asset Summary Web Tool, or by requesting a detailed license report.
- Update Contact Information
- Create, update, or de-activate contact information; merge duplicate contacts.
- Update Address Information
- Change existing or create new address information by hardware unit.
- Update Hardware Information
- Update existing contacts and addresses, update language preferences and platform information.
- Licensing FAQ
- View Frequently Asked Questions about Licensing issues.
- Legal Agreements and Resources
- Regional reference documents for understanding the PTC license agreements that appear during the installation process of PTC products.
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