アーティクル - CS68411
Windchill 10.xのPTC Solutions Installer (PSI)の実行途中にエラー "Windchill Loader failed!"が発生しPSIの実行が失敗した
修正日: 18-Dec-2015
適用対象
- Windchill 10.1 F000 - M030
- Redhat Enterprise Linux
- Windows 2008
- VMware Workstation
説明
- PTC Solutions Installer (PSI)の実行途中にエラー Windchill Loader failed! が発生し、 PSIの実行に失敗した。
- PTCSOLNINSTALLER_PtcInstall.logにThe installation cannot continue.が出力した。
PTCSOLNINSTALLER_PtcInstall.logに出力したログ
DEBUG <date> - Exception while attempting to connect (web service may simply not be running)java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
at java.net.Socket.connect(Socket.java:529)
at sun.net.NetworkClient.doConnect(NetworkClient.java:158)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
at sun.net.www.http.HttpClient.New(HttpClient.java:306)
at sun.net.www.http.HttpClient.New(HttpClient.java:323)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:970)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:911)
at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:836)
at com.ptc.windchill.install.suite.runnables.AbstractWebService.attemptConnect(AbstractWebService.java:228)
at com.ptc.windchill.install.suite.runnables.AbstractWebService.isRunning(AbstractWebService.java:201)
at com.ptc.windchill.install.suite.runnables.AbstractWebService.start(AbstractWebService.java:295)
at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.startApache(WindchillLoaderManagerImpl.java:488)
at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.loadSubinstallerData(WindchillLoaderManagerImpl.java:134)
at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.process(WindchillLoaderManagerImpl.java:87)
at com.ptc.windchill.install.suite.WindchillLoaderManager.process(WindchillLoaderManager.java:29)
at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:463)
at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:310)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.GhostDirectory.install(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.Installer.install(DashoA10*..)
at com.zerog.ia.installer.actions.InstallProgressAction.n(DashoA10*..)
at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(DashoA10*..)
DEBUG <date> - apache appears to be down. Starting it...
DEBUG <date> - Starting Apache...
DEBUG <date> - Executing command: /ptc/Apache/bin/apachectl -k start
DEBUG <date> - Executing: /ptc/Apache/bin/apachectl -k start
DEBUG <date> - socket connect to localhost:<port> completed with no error
DEBUG <date> - Checking if web service is running...
DEBUG <date> - checking URL connection to http://<hostname>:<port> ...
DEBUG <date> - apache running at http://<hostname>:<port>
DEBUG <date> - Apache seems to be running.
INFO <date> - Loader command: /ptc/Windchill/bin/windchill --java=/ptc/Java/bin/java --javaargs=-Dwt.load.installer.serverManagerTimeout=300 wt.load.WindchillLoader -All -Unattended -AbortOnError -Locale=en -User=<user> -Password=<password>
INFO <date> - joining with std out thread
INFO <date> - std out join complete.
INFO <date> - joining with std error thread
INFO <date> - std err join complete.
FATAL <date> - Windchill loader exited with error status = 1
DEBUG <date> - Installation is Aborting. The installation cannot continue.
DEBUG <date> - Installation is Aborting. The installation cannot continue.
DEBUG <date> - Exception while attempting to connect (web service may simply not be running)java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
at java.net.Socket.connect(Socket.java:529)
at sun.net.NetworkClient.doConnect(NetworkClient.java:158)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
at sun.net.www.http.HttpClient.New(HttpClient.java:306)
at sun.net.www.http.HttpClient.New(HttpClient.java:323)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:970)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:911)
at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:836)
at com.ptc.windchill.install.suite.runnables.AbstractWebService.attemptConnect(AbstractWebService.java:228)
at com.ptc.windchill.install.suite.runnables.AbstractWebService.isRunning(AbstractWebService.java:201)
at com.ptc.windchill.install.suite.runnables.AbstractWebService.start(AbstractWebService.java:295)
at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.startApache(WindchillLoaderManagerImpl.java:488)
at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.loadSubinstallerData(WindchillLoaderManagerImpl.java:134)
at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.process(WindchillLoaderManagerImpl.java:87)
at com.ptc.windchill.install.suite.WindchillLoaderManager.process(WindchillLoaderManager.java:29)
at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:463)
at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:310)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.GhostDirectory.install(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
at com.zerog.ia.installer.Installer.install(DashoA10*..)
at com.zerog.ia.installer.actions.InstallProgressAction.n(DashoA10*..)
at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(DashoA10*..)
DEBUG <date> - apache appears to be down. Starting it...
DEBUG <date> - Starting Apache...
DEBUG <date> - Executing command: /ptc/Apache/bin/apachectl -k start
DEBUG <date> - Executing: /ptc/Apache/bin/apachectl -k start
DEBUG <date> - socket connect to localhost:<port> completed with no error
DEBUG <date> - Checking if web service is running...
DEBUG <date> - checking URL connection to http://<hostname>:<port> ...
DEBUG <date> - apache running at http://<hostname>:<port>
DEBUG <date> - Apache seems to be running.
INFO <date> - Loader command: /ptc/Windchill/bin/windchill --java=/ptc/Java/bin/java --javaargs=-Dwt.load.installer.serverManagerTimeout=300 wt.load.WindchillLoader -All -Unattended -AbortOnError -Locale=en -User=<user> -Password=<password>
INFO <date> - joining with std out thread
INFO <date> - std out join complete.
INFO <date> - joining with std error thread
INFO <date> - std err join complete.
FATAL <date> - Windchill loader exited with error status = 1
DEBUG <date> - Installation is Aborting. The installation cannot continue.
DEBUG <date> - Installation is Aborting. The installation cannot continue.
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