アーティクル - CS415482
ThingWorx Platform のインストール時にインストーラーが「ThingWorx Foundation のインストール - ThingWorx Foundation を待機中...」の段階で停止する
修正日: 06-Aug-2025
適用対象
- ThingWorx Platform 9.5 to 9.7
- Windchill Navigate (formerly ThingWorx Navigate) 9.5 to 9.7
説明
- D:\ProgramFiles\ThingWorxFoundation/installer/functions_files/json/read_json の実行中にエラーが発生しました '
- インストーラーで ThingWorx Foundation をインストールできない
- コマンド プロンプト<exe> --debuglevel4を実行すると、Bitrock インストーラー ログにエラーが表示されます。
Error while executing D:\ProgramFiles\ThingWorxFoundation/installer/functions_files/json/read_json "-configfile=D:\ProgramFiles\ThingWorxFoundation/ThingworxPlatform/platform-settings.json" "-jsonpath=PlatformSettingsConfig.LicensingConnectionSettings.timeout" : 2024/04/09 10:00:17 PlatformSettingsConfig.LicensingConnectionSettings.timeout does not exist [10:00:17] Wait 560s for /\[[^\]]+Thingworx.war\][^\n]*\[[^\]]+\]/ in "D:\ProgramFiles\ThingWorxFoundation\tomcat\current\logs\thingworx-foundation-stderr.2024-04-09.log" [10:00:18] waiting 5s [10:00:23] waiting 5s [10:00:28] waiting 5s [10:00:33] waiting 5s [10:00:38] waiting 5s [10:00:43] waiting 5s [10:00:48] waiting 5s [10:00:53] "[D:\ProgramFiles\ThingWorxFoundation\tomcat\current\webapps\Thingworx.war] has finished in [67,819]" found in "D:\ProgramFiles\ThingWorxFoundation\tomcat\current\logs\thingworx-foundation-stderr.2024-04-09.log" Waiting for ThingWorx Platform in progress... [10:00:54] - Start twxIsRunning useSSL = 1 [10:00:54] - checkHttpResponse counter: 0 timeOut :10000 ms
- インストーラーを実行してもThingworx.wa r が起動しない
- SSL を使用したインストーラーのセットアップの進行状況バーの最後にエラーが表示されます。
There has been an error. An error occured during installation. For more installation, review the installation log files. Clicking OK will stop the current installation. The application will exit now.
- thingworx-foundation-stderr.<date>.log で JKS パスへのエラー「アクセスが拒否されました」が発生します:
SEVERE: Failed to initialize component [Connector["https-openssl-nio-8443"]] org.apache.catalina.LifecycleException: Protocol handler initialization failed at org.apache.catalina.connector.Connector.initInternal(Connector.java:1012) at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:127) at org.apache.catalina.core.StandardService.initInternal(StandardService.java:578) at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:127) at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:1068) at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:127) at org.apache.catalina.startup.Catalina.load(Catalina.java:686) at org.apache.catalina.startup.Catalina.load(Catalina.java:709) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:566) at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:302) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472) Caused by: java.lang.IllegalArgumentException: C:\Users\%UserName%\Software\CERTIF~1\THINGW~1.JKS (Access is denied)
最新バージョンはこちらを参照ください CS415482