アーティクル - CS326950
事前登録が成功したにもかかわらず、ThingWorx Solution Central にインスタンスを登録できない
修正日: 28-Aug-2025
適用対象
- ThingWorx Solution Central 8.5
- ThingWorx Platform 8.5 to 9.3
説明
- ソリューションセントラルにサーバーを登録できません
- ソリューションセントラルに接続しようとするとエラーが発生する
ERROR] [O: ctwSubsystems] [I: ] [U: <username>] [S: ] [P: ] [T: https-jsse-nio-8443-exec-2] Unable to Invoke Service RegisterOrUpdateInstance on SolutionCentralSubsystem : Unable to fetch Access Token, check logs for details
- 事前登録が完了しました
- Solution Central に ThingWorx インスタンスを登録しようとすると、ブラウザにエラーが返されます。
Registration failed: Preregister the instance ID of this ThingWorx instance before attempting to register it with Solution Central
- \ThingworxStorage\logs\ApplicationLog.log に次のエラーが表示されます:
[L: ERROR] [O: c.t.s.s.s.SolutionCentralSubsystem] [I: ] [U: <User>] [S: ] [P: ] [T: https-jsse-nio-8443-exec-4] Unable to fetch Access Token - Reason : com.microsoft.aad.adal4j.AuthenticationException: {"error_description":"AADSTS700016: Application with identifier '<ID>' was not found in the directory 'PTC Cloud Solution Central'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.\r\nTrace ID: <ID>\r\nCorrelation ID: <ID>\r\nTimestamp: <Time>","error":"unauthorized_client","error_uri":"https:\/\/login.microsoftonline.com\/error?code=700016"} [L: ERROR] [O: c.t.s.s.s.SolutionCentralSubsystem] [I: ] [U: <User>] [S: ] [P: ] [T: https-jsse-nio-8443-exec-4] Unable to verify Thingworx instance in Azure Active Directory, max retries = 3 [L: ERROR] [O: c.t.s.s.s.SolutionCentralSubsystem] [I: ] [U: <User>] [S: ] [P: ] [T: https-jsse-nio-8443-exec-4] Setting isEnabled to false due to exception encountered while trying to register with SolutionCentral : Registration is not completed successfully. Try "Update Registration" functionality after some time.
Registration failed - Reason : Preregister the instance ID of this ThingWorx instance before attempting to register it with Solution Central, StatusCode: 403
最新バージョンはこちらを参照ください CS326950