アーティクル - CS324086
Windchill Navigateからのクエリに対するWindchill MethodServerログの「リモートユーザーがいないためリクエストが拒否されました」というエラー
修正日: 22-Jul-2025
適用対象
- Windchill Navigate (formerly ThingWorx Navigate) 1.8.0 to 9.6
説明
- ThingWorx Navigate からのクエリに対する Windchill MS ログにリモート ユーザー エラーがないため、リクエストが拒否されました
- コネクタが403エラーコードで失敗する
- Windchill MethodServer ログのエラー例
TRACE [ajp-nio-127.0.0.1-8010-exec-8] wt.servlet.ServletRequestMonitor.request - Status set to error code: 403 java.lang.Exception: Stack trace at wt.servlet.ServletRequestMonitor.traceSetResponseStatus(ServletRequestMonitor.java:2744) at wt.servlet.ServletRequestMonitor$BaseHttpResponseWrapper.sendError(ServletRequestMonitor.java:2695) at wt.servlet.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:102) at wt.servlet.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:102) at wt.servlet.CompressionFilter$GzippingResponse.sendError(CompressionFilter.java:577) at wt.servlet.AuthBridgeServlet.service(AuthBridgeServlet.java:73) at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199) …. DEBUG [ajp-nio-127.0.0.1-8010-exec-8] org.springframework.security.web.context.HttpSessionSecurityContextRepository - The HttpSession is currently null, and the HttpSessionSecurityContextRepository is prohibited from creating an HttpSession (because the allowSessionCreation property is false) - SecurityContext thus not stored for next request ERROR [ajp-nio-127.0.0.1-8010-exec-8] wt.servlet.AuthBridgeServlet - Request rejected due to lack of remote user WARN [ajp-nio-127.0.0.1-8010-exec-8] wt.servlet.ServletRequestMonitor.request - 2025-07-15 11:54:54.390 +0000, 11is1aodjd;md4g17ni;957961;1xt2e8;3519, -, 10.xxx.x.xx, /Windchill/oauth/servlet/WindchillAuthGW/wt.httpgw.HTTPServer/echo, -, GET, 403, 0.0037234, 0.0060089- 検証接続が正常に機能している場合でも、ナビゲートに3D ビューとサムネイルが表示されません。
- ApplicationLog.logのクエリ URL に403コードがあります
2025-07-15 11:54:57.454+0000 [L: ERROR] [O: ctumMediaEntity] [I: ] [U: <user>] [S: ] [P: ] [T: https-jsse-nio-8443-exec-11] Response had unexpected status code 403 with content … 2025-07-15 11:54:57.455+0000 [L: ERROR] [O: ctwMediaEntities] [I: ] [U: <user>] [S: ] [P: ] [T: https-jsse-nio-8443-exec-11] SSO validation request failed with status 403 2025-07-15 11:54:57.455+0000 [L: WARN] [O: ctwBaseService] [I: ] [U: <user>] [S: ] [P: ] [T: https-jsse-nio-8443-exec-11] Transaction has been marked as a failure for request /Thingworx/MediaEntities/ptc-windchill-integration-connector-proxy/Services/ValidateSSOResourceまたは
[L: ERROR] [O: ctumMediaEntity] [I: ] [U: <user>] [S: ] [P: ] [T: https-openssl-nio-8443-exec-4] Could not stream MediaEntity [ptc-windchill-integration-connector-proxy]: HTTP operation failed calling [https://<Windchill server>/Windchill/sslClientAuth/wt/clients/images/proe/xxx.gif?twxME_ClientFollowRedirect=true] with status [403 - 403]- ApplicationLog.logのクエリ URL にパラメータwt.effectiveUid=<username>が含まれていません
- システムはPingFederate SSOまたはWindchill認証用に設定されている
- ptc-windchill-integration-connector-proxyの認証タイプが「基本」に設定されています
最新バージョンはこちらを参照ください CS324086