Article - CS438119
How to retrieve or download license file on the new PTC Manage Licensing Web Application
Modified: 23-Jan-2026
Applies To
- Optegra 6 to 16
- Creo Schematics 7.0 to 12.0
- Mathcad Prime 7.0 to 11.0
- Creo View 7.0 to 12.1
- Windchill Risk and Reliability Enterprise Edition (Formerly Relex) 11.1 to 13.0
- Windchill Risk and Reliability Team Edition (Formerly Relex) 11.1 to 13.0
- Creo Simulate 7.0 to 9.0
- Vericut to Wildfire 2.0
- InterComm Expert to 5.3
- CADDS 5 - Parametric 15 to 16.1
- PTC RV&S (formerly Integrity Lifecycle Manager) 12.3 to 13.4
- Codebeamer 2.0 to 3.1
- Pure Variants 6.0 to 7.0
- PTC Arbortext Layout Developer 12.0 to 12.3
- PTC Arbortext Editor 7.0 to 8.3
- PTC Arbortext Change Page for Defense to 1.6
- PTC Arbortext Publishing Engine 5.0 to 8.3
- PTC Arbortext Styler 7.0 to 8.3
- Windchill Aerospace & Defense 12.0 to 13.1
- Windchill Service Parts 12.0 to 13.1
- Windchill Navigate (formerly ThingWorx Navigate) 9.0 to 9.7
- Windchill PDMLink 12.0 to 13.1
- Windchill Service Information Manager 12.0 to 13.1
- Windchill PDM Essentials 11.0 to 12.0
- Windchill MPMLink 12.0 to 13.1
- Windchill PartsLink 12.0 to 13.1
- Windchill PLM Connector for Windchill 12.0 to 13.1
- Windchill Supplier Management 12.0 to 13.1
- Arbortext IsoDraw CADprocess 7.0 to 7.4
- CDM 15 to 16
- Creo Direct 6.0 to 7.0
- DIVISION MockUp 2000i2-1
- Creo View 7.0 to 9.1
- Creo Parametric 7.0 to 12.4
- Creo Illustrate 7.0 to 12.1
- Creo Layout 6.0 to 7.0
- Mathcad to 15.0
- Creo Simulate 6.0 to 9.0
- Pro/TOOLMAKER 8.1 to 9.0
- PTC Modeler 9.0 to 10.2
- Creo Elements/Direct Drafting 20.00 to 20.9
- Creo Elements/Direct Model Manager / Drawing Manager 20.00 to 20.9
- Creo Elements/Direct Modeling 20.00 to 20.9
- ThingWorx Platform 9.0 to 9.7
- ThingWorx Analytics 9.0 to 9.7
- ThingWorx Asset Advisor 9.0 to 9.1
- ThingWorx Asset Monitoring and Utilization 9.5 to 9.7
Description
- Not able to generate the license file for a current Device ID
- Retrieve license file Licensing Host
- Licensing Device ID/Licensing Host
- Request a new license pack for Device ID
- Request a new license file after renewal
- How to get the latest versioned license file for the PTC applications
- How to download a license for an existing Host ID
- Error "(-21) License file does not support this version
- How to retrieve borrow enabled license file?
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