Article - CS43007
How to upgrade a PTC web account to customer support account
Modified: 15-Apr-2026
Applies To
- Electronic Services
- Customer Service
Description
- Upgrade a PTC web account
- Error Access denied insufficient privileges while accessing maintenance related areas such as PTC Knowledge Base, License Management Portal, Technical Support Case Logger, Case Tracker and Software Download page
- Error The Customer Number and/or Sales Order Number don't match error while creating a PTC.com web account
- How to upgrade a PTC web account from Basic account to customer support account
This is a printer-friendly version of Article 43007 and may be out of date. For the latest version click CS43007