Article - CS41792
License server is not installable giving Install Shield error 1722 in Creo Elements/Direct License Server
Modified: 30-Apr-2025
Applies To
- Creo Elements/Direct Drafting 17.00 to 20.7
- Creo Elements/Direct Modeling 17.00 to 20.7
- Creo Elements/Direct Model Manager / Drawing Manager 17.00 to 20.7
- Antivirus settings are controlled by Windows policy
Description
- License server is not installable giving Install Shield error 1722
- During License Server installation the installer returns
- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run
- During License Server installation we get the message: Error while unpacking program, code 2. Please report to author
- Trying to install MEls on Windows the Creo Elements/Direct License Server Installer Information reports:
- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action LicensingConfigurationServer, location: ...\Licensing,,,
- During the installation of the license server, Antivirus quarantines files
- Installation fails due to files identified as infected by Antivirus
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