Article - CS415777
Tree Expand / Collapse Icons are missing, but functionality works when user clicks on invisible icon in ThingWorx Apps
Modified: 12-Jun-2025
Applies To
- ThingWorx Asset Monitoring and Utilization 9.5 to 9.7
- ThingWorx Real-Time Production Performance Monitoring 2.0.1 to 9.7
Description
- In the Equipment Tress structure cannot see the plus / collapse icon due to missing permissions "Entity Not Found : [GridRowCollapseIcon]"
- Getting Error message in Application Log:
- Entity not found : [GridRowCollapseIcon] - Entity not found : [GridRowExpansioncon]
- On RTPPM 2.0.1, when a user is on PTC.FSU.CORE.Security.Administrator_UG he can not see the configuration of the reason tree
- Collapse / Expand icon missing for user, part of PTC.FSU.CORE.Security.Administrator_UG, when trying to edit a reason tree
- Collapsing and expanding reason tree is possible but the icons are missing
- In the Equipment Tress structure I cannot see the plus/collapse icon due to missing permissions "Entity Not Found : [GridRowCollapseIcon]"
- Users with Role “FSU Security Administrator” cannot view expand/collapse icons in Equipment configuration UI
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