Article - CS390347
What to do if the license cannot be obtained when starting the Creo Elements/Direct product or when activating an optional module in Creo Elements/Direct products
Modified: 01-Jul-2025
Applies To
- Creo Elements/Direct Drafting 15.00 to 20.8
- Creo Elements/Direct Modeling 15.00 to 20.8
- Creo Elements/Direct Model Manager / Drawing Manager 15.00 to 20.8
Description
- Even if starting Creo Elements/Direct Modeling after installing it, a license cannot be granted by Creo Elements/Direct License Server
- Creo Elements/Direct Modeling is launched, but when trying to activate a licensed module such as Finite Elements Analysis via the File > Modules menu, module xxx could not be activated. will result in an error.
- Creo Elements/Direct Drafting launches in evaluation mode.
- Creo Elements/Direct Modeling and Creo Elements/Direct Drafting start on the PC where Creo Elements/Direct License Server is installed, but does not start on another client machine.
- When login Windows OS with domain account, Creo Elements/Direct products cannot be launched.
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