Article - CS356982

Thingworx: "Unable to execute the service <service_name> on <Thing_name>: Cannot call service [service_name] on EdgeControlled Thing [<Thing_name>] because it lacks adequate egress message quota"

Modified: 15-Apr-2022   


Applies To

  • ThingWorx Platform 8.5 F000 to 9.3
  • Following error message is displayed on the composer and the application log when navigated to the Discover tab:
    • "Unable to execute the service BrowseGroups on <ThingName>: Cannot call service [BrowseGroups] on EdgeControlled Thing [<ThingName>] because it lacks adequate egress message quota" 

Description

  • Following error is thrown when invoking a service on a RemoteThing implementing the EdgeControlled Thing Shape :
Unable to execute the service <service_name> on <Thing_name>: Cannot call service [service_name] on EdgeControlled Thing [<Thing_name>] because it lacks adequate egress message quota
Unable to execute the service BrowseGroups on <ThingName>: Cannot call service [BrowseGroups] on EdgeControlled Thing [<ThingName>] because it lacks adequate egress message quota
  • Example of RemoteThing connected to KEPServerEX :
    • Connection between ThingWorx and KEPServerEX is established
    • "IsConnected" property on the Industrial Connection shows true
    • KEPServerEX event log shows connection to ThingWorx as successful
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