Article - CS342958

Running Tomcat Service as a named user does not allow ThingWorx Platform to start, it shows license errors and stops

Modified: 27-Jan-2024   


Applies To

  • ThingWorx Platform 8.5 to 9.4

Description

  • Starting Tomcat with Logon as a new Windows User does not start ThingWorx Platform
  • Tomcat logs do not show any error
  • Following errors are shown in ThingWorx Application logs:
[L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Server device/instance ID is <device id>.
[L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Unable to fetch license file with device id d9edb674-7228-4efa-aeec-42aa154041b9 (It's OK if system is in disconnected mode)
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Unable to connect to the PTC license server.  Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] ====================================================================
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] The installation grace period is over.  You must install license manually by placing the license_capability_response.bin file in thingworx platform dir
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] ====================================================================
[L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: localhost-startStop-1] Shutting down the Platform.

 
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