Article - CS324971
Steps for obtaining files to diagnose a crash or hang in PTC Kepware products
Modified: 07-Aug-2025
Applies To
- Kepware Server (formerly KEPServerEX) 5.20.396.0 N/A to 6.18
- ThingWorx Kepware Server (legacy) 8.0 N/A to 6.18
- How to obtain diagnostic information for PTC Technical Support to diagnose a freeze or hang in PTC Kepware products
Description
- Application crash or appears hung in PTC Kepware Products
- Procedure to troubleshoot of crash in PTC Kepware Products
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