Article - CS279886
Error: "License file missing. It's expected at path: C:\ThingworxPlatform\license.bin" noticed in ThingWorx Platform logs
Modified: 21-Feb-2025
Applies To
- ThingWorx Platform 8.2 to 9.6
Description
- After installing the license file in the folder ThingWorxPlatform and renaming it as license_capability_response.bin, the following error appears in ApplicationLog file:
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License file missing. It's expected at path: C:\ThingworxPlatform\license.bin Unable to process capability response because Response does not match system hostid.
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- License file get ignored by the ThingWorx with following error in ErrorLog file:
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[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to retrieve license from FNO server. Invalid hostname: fnoauth.ptc.com [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Response does not match system hostid [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read trial license file. Attempting to load as Paid license
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- Below errors are reported by ThingWorx in some instance:
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[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: ] [S: ] [P: ] [T: pool-9-thread-1] Unable to retrieve license from FNO server because No buffer space available (maximum connections reached?): connect [L: INFO] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: ] [S: ] [P: ] [T: pool-9-thread-1] Found previously loaded features in trusted storage [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: ] [S: ] [P: ] [T: pool-9-thread-1] Unable to read trial license file. Attempting to load as Paid license [L: INFO] [O: c.t.s.s.l.LicenseFeatureSummary] [I: ] [U: ] [S: ] [P: ] [T: pool-9-thread-1] Executor service shut down
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- License file gets renamed to ignored_license_capability_response.bin
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