Article - CS267401
Unable to login to Cognos (WBR) with error "The IBM Cognos gateway is unable to connect to the IBM Cognos BI server" in Windchill PDMLink 11.0
Modified: 26-Jul-2017
Applies To
- Windchill PDMLink 11.0
- Cognos 10.2.2
- IBM AIX 7.1
Description
Unable to login to Cognos with error "The IBM Cognos gateway is unable to connect to the IBM Cognos BI server".
Error in gwcgi.log: (generate the log file using step in article CS267391)
Startup Information in p2pd_messages.log:
********************************************************************************
product = WebSphere Application Server 8.5.5.5 (wlp-1.0.8.cl50520150305-2202)
wlp.install.dir = /xxxxxxxxx/xxx/Reporting/wlp/
java.home = /xxxxxxxxx/xxx/Java/jre
java.version = 1.8.0
java.runtime = Java(TM) SE Runtime Environment (pap6480sr2fp10-20160108_01 (SR2 FP10))
os = AIX (7.1; ppc64) (en_US)
process = yyyyy@xxxxxx
********************************************************************************
Error in gwcgi.log: (generate the log file using step in article CS267391)
12:13:40 - 13566288 FATAL t:1 CAM_SetInfo failed. CAM_Status=-13, error document is:
<errorDetail><errorCode>-13</errorCode><errorMessage>CAM-CRP-0016 Unable to process the configuration data in the cryptographic engine.</errorMessage><errorStack><errorCode>-13</errorCode><errorMessage>CAM-CRP-0278 The key store password for the file '/Reporting/cgi-bin/../configuration/certs/CAMKeystore' is not correct.</errorMessage></errorStack></errorDetail>
12:13:40 - 13566288 FATAL t:1 Cannot encrypt password. Unable to initialize crypto. Check the log for previous errors.
12:13:40 - 13566288 DEBUG t:1 caught GatewayException
<errorDetail><errorCode>-13</errorCode><errorMessage>CAM-CRP-0016 Unable to process the configuration data in the cryptographic engine.</errorMessage><errorStack><errorCode>-13</errorCode><errorMessage>CAM-CRP-0278 The key store password for the file '/Reporting/cgi-bin/../configuration/certs/CAMKeystore' is not correct.</errorMessage></errorStack></errorDetail>
12:13:40 - 13566288 FATAL t:1 Cannot encrypt password. Unable to initialize crypto. Check the log for previous errors.
12:13:40 - 13566288 DEBUG t:1 caught GatewayException
Startup Information in p2pd_messages.log:
********************************************************************************
product = WebSphere Application Server 8.5.5.5 (wlp-1.0.8.cl50520150305-2202)
wlp.install.dir = /xxxxxxxxx/xxx/Reporting/wlp/
java.home = /xxxxxxxxx/xxx/Java/jre
java.version = 1.8.0
java.runtime = Java(TM) SE Runtime Environment (pap6480sr2fp10-20160108_01 (SR2 FP10))
os = AIX (7.1; ppc64) (en_US)
process = yyyyy@xxxxxx
********************************************************************************
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