Article - CS254885
Creo View: Troubleshooting Graphics card Issues occurring with Intel on-board chipsets
Modified: 29-Aug-2025
Applies To
- Creo View 2.0 to 12.1
- Creo Illustrate 2.0 to 12.1
- Windchill PDMLink 10.0 to 13.1
Description
- Failed to launch Creo View while working with Intel On-board Chipset
- Creo View prematurely exits (crashes) when performing certain graphics operations
- Display issues with Creo View while using Intel Integrated graphics adapters and drivers
- The same display behavior wasn't seen in previous release used on the same machine
- What Version of graphic card drivers must be installed for Intel embedded graphics card?
- What are the general steps can be taken to analyze Intel on-board graphic card issues?
- Image disappears from graphics area while zooming in and out in Creo View
- Graphical distortion in Creo View while using Intel graphics card
- File opens with black background and trailed view if Creo view installed on Laptop
- When connected with extended displayer Creo View do not load
- Creo View freezes when trying to rotate or view objects in new window
- Creo View exits when attempting to Print
- Creo View lags severely when zooming in and out on a DWG file
- Common Errors Seen:
- You may experience Windows Event Viewer errors such as this:
For a Windows 7 32-bit machine with an Intel G45/G43 Express Chipset (Intel 4 Series Express Chipset Set Family) Event 1000, Application Error
Faulting application name: productview.exe, version:10.3.0.42, time stamp: 0x########
Faulting module name: ig4icd32.dll, version: 8.15.10.1892, time stamp: 0x########
. . .
Faulting module path: C:\Windows\System32\ig4icd32.dll
. . .
- You may experience Windows Event Viewer errors such as this:
- These issues affect all Creo View Editions: MCAD or ECAD, Lite, Consumer and Express
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