Article - CS223947
Error message “Access Denied - Insufficient Privileges” displays when accessing eSupport Software Download page
Modified: 02-Apr-2026
Applies To
- Electronic Services
- Customer Service
- Electronic Support
- eSupport Web Tools 2016
Description
- Cannot access to Software Download page
- When trying to access Software Download page, the page displays below message:
Access Denied - Insufficient Privileges.
You are currently setup with a Basic PTC.com Account that does not provide access to this area of eSupport. This means that you may have an active PTC Global Support agreement however you have not yet Upgraded your Account to reflect your Support entitlements. To access this area please Upgrade Your Account
Note: You will need your Customer Number and either a Sales Order Number (SON) or Site Number in order to upgrade your account. This information is available in the Software Order Fulfillment email you received when the software was purchased. If you cannot locate this information, or would like more information around our Support Packages, please contact your company Administrator or a PTC Global Support Representative
- When trying to access Software Download page, it displays below error:
Access Denied - Insufficient Privileges
Your web account does not hold the following required privileges to access this application:
-
- Software Update Access
The online supervisors for your company are: xxxxxx
Please contact one of the people listed above regarding access to this application.
This is a printer-friendly version of Article 223947 and may be out of date. For the latest version click CS223947