Article - CS194936
System Administrator (wcadmin) Password Expires frequently in Windchill PDMLink
Modified: 20-Mar-2025
Applies To
- Windchill PDMLink 6.2 to 12.1
Description
- System Administrator (wcadmin) user password expires frequently
- System Administrator (wcadmin) is locked frequently (every 10 minutes) after changing password.
- What files need to be updated to new password after changing password for wcadmin
- System Administrator (wcadmin) user password expires frequently in Windchill PDMLink
- wcadmin password keeps expiring causing Cognos to fail
- Unable to login with wcadmin User in Windchill
- Once wcadmin password is updated where it need to be updated in Windchill configuration files
- Need to reset the password after every 12 hours or so
- See the below error in WindchillDS access log
[auth_basic:error] [pid 1668:tid 2720] [client ##.##.##.##:52036] AH01617: user wcadmin: authentication failure for "/Windchill/ptc1/ext/####/####": Password Mismatch [auth_basic:error] [pid 1668:tid 2808] [client ##.##.##.##:55642] AH01617: user wcadmin: authentication failure for "/Windchill/protocolAuth/servlet/####": Password Mismatch - Below error message can be seen in the Apache error log file when debug is enabled:
auth_ldap authenticate: user wcadmin authentication failed; URI /Windchill/protocolAuth/servlet/WindchillAuthGW/wt.httpgw.HTTPServer/ping [ldap_simple_bind_s() to check user credentials failed][Invalid Credentials] user wcadmin: authentication failure for "/Windchill/protocolAuth/servlet/WindchillAuthGW/wt.httpgw.HTTPServer/ping": Password Mismatch
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