Article - CS316984
Login to ThingWorx or ThingWorx Navigate with SSO configuration fails with "The system is currently encountering an authentication configuration error"
Modified: 12-Jul-2024
Applies To
- Windchill Navigate (formerly ThingWorx Navigate) 1.5.0 to 8.5.3
- ThingWorx Platform 8.2 to 9.3
- PingFederate
Description
- SSO Authentication fails with error in the browser:
The system is currently encountering an authentication configuration error.
Close the browser and try to login again. If the problem persists, contact your system administrator
Close the browser and try to login again. If the problem persists, contact your system administrator
- Errors in ThingworxStorage/logs/SecurityLog.log:
[L: ERROR] [O: S.c.t.s.a.AuthenticatorExceptionHandler] [I: ] [U: ] [S: ] [T: https-jsse-nio-8150-exec-4] [ Error validating SAML message ][ Response doesn't have any valid assertion which would pass subject validation ][ Signature is not trusted or invalid ]
[O: S.c.t.s.a.AuthenticatorExceptionHandler] [I: ] [U: ] [S: ] [T: https-jsse-nio-443-exec-9] [ Error validating SAML message ][ Response has invalid status code urn:oasis:names:tc:SAML:2.0:status:Requester, status message is Unknown AssertionConsumerServiceURL https://<domain-name>/Thingworx/saml/SSO ]
[L: WARN] [O: S.c.t.s.ApplicationContext] [I: ] [U: ] [S: ] [T: https-jsse-nio-443-exec-9] ApplicationContext.sessionDestroyed(HttpSessionEvent) failed. [ java.lang.NullPointerException: userName was null ][ userName was null ]
[L: WARN] [O: S.c.t.s.ApplicationContext] [I: ] [U: ] [S: ] [T: https-jsse-nio-443-exec-9] ApplicationContext.sessionDestroyed(HttpSessionEvent) failed. [ java.lang.NullPointerException: userName was null ][ userName was null ]
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