Article - CS298675

Standalone Index Search (SOLR) installation fails with "java.lang.Exception: Subinstaller failed" error when root user is use to launch the PSI

Modified: 24-Oct-2025   


Applies To

  • Windchill PDMLink 11.1 to 13.1
  • Windchill PartsLink 11.1 to 12.1
  • Red Hat Linux/Unix

Description

  • Windchill Index Search(Solr) installation fails with error "java.lang.Exception: Subinstaller failed" on Linux/Unix
  • Not able to install Solr on Windchill PDMLink with an error "java.lang.Exception: Subinstaller failed"
  • PSI fails with an error "java.lang.Exception: Subinstaller failed" during standalone SOLR installation
  • SOLR standalone installation fails when using root user to launch PSI, below error popup
  • PSI GUI reports following error
Installation Aborting
The following 2 logs contain information that may be useful for diagnosing installation problems. Include them in your support requests. Shutdown the installer before accessing any logs to ensure that they are up to date.
 /app/ptc/Windchill_###/PSI/installer/logs/PTCSOLNINSTALLER_PtcInstall.log
 /app/ptc/Windchill_###/PSI/installer/logs/PTCSOLNINSTALLER_InstallLog.xml
The installation is aborting due to an unexpected error.
java.lang.Exception: Subinstaller failed
    at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:146)
    at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881)
    at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379)
    at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24)
    at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468)
    at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:313)
    at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)
    at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
    at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
    at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
    at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
    at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
    at com.zerog.ia.installer.Installer.install(Unknown Source)
    at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source)
    at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)
  • PSI log reports following error
    • Error 1 
      INFO   23-10-2025 23:38:58 - checkSolrServerStatus: 
      INFO   23-10-2025 23:38:58 -      [java] Running in same VM Executing 'com.ptc.search.util.automation.SolrServerStatusChecker' with arguments: 
      INFO   23-10-2025 23:38:58 -      [java] '/opt/ptc/IndexSearch/SolrServer' 
      INFO   23-10-2025 23:38:58 -      [java]  
      INFO   23-10-2025 23:38:58 -      [java] The ' characters around the executable and arguments are 
      INFO   23-10-2025 23:38:58 -      [java] not part of the command. 
      INFO   23-10-2025 23:38:59 -      [java] ERROR [main] 23:38:59,119 com.ptc.search.util.automation.SolrServerStatusChecker Unexpected exception while pinging solr 
      INFO   23-10-2025 23:38:59 -      [java] java.net.ConnectException: Connection refused 
      INFO   23-10-2025 23:38:59 -      [java] 	at java.base/sun.nio.ch.Net.connect0(Native Method) ~[?:?] 
      INFO   23-10-2025 23:38:59 -      [java] 	at java.base/sun.nio.ch.Net.connect(Net.java:589) ~[?:?] 
      ...
      INFO   23-10-2025 23:39:09 -      [java] ERROR [main] 23:39:09,141 com.ptc.search.util.automation.SolrServerStatusChecker Unexpected exception while pinging solr 
      INFO   23-10-2025 23:39:09 -      [java] java.net.ConnectException: Connection refused 
      ...
      ERROR  23-10-2025 23:41:59 - failed to install (solrserver) 
      ERROR  23-10-2025 23:41:59 - error details: 
      java.lang.Exception: Subinstaller failed
      	at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:148) [installer.zip:?]
      	at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:1248) [installer.zip:?]
      	at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:442) [installer.zip:?]
      	at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24) [installer.zip:?]
      	at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:512) [installer.zip:?]
      	at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:330) [installer.zip:?]
      	at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source) [installer.zip:?]
      	at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) [installer.zip:?]
      ...
      DEBUG  23-10-2025 23:41:59 - Processing subinstaller assembly (solrserver): timer.stop. Elapsed time = 00:03:49 -- 229 sec 
      DEBUG  23-10-2025 23:41:59 - java.lang.Exception: Subinstaller failed 
      DEBUG  23-10-2025 23:41:59 - at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:148) 
      DEBUG  23-10-2025 23:41:59 - at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:1248) 
      DEBUG  23-10-2025 23:41:59 - at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:442) 
      ...
      DEBUG  23-10-2025 23:41:59 - Exiting with return code -1 
    • Error 2
checkSolrServerStatus: 
     [java] running com.ptc.search.util.automation.SolrServerStatusChecker with default permissions (exit forbidden) 
     [java] Running in same VM Executing 'com.ptc.search.util.automation.SolrServerStatusChecker' with arguments: 
     [java] 'http://solrhost.domain.com:8085/solr/wblib/' 
     [java] 'solradmin' 
     [java] 'ts' 
     [java] ' /app/ptc/Windchill_##.#/SolrServer' 
     [java]  
     [java] The ' characters around the executable and arguments are 
     [java] not part of the command. 
     [java] SLF4J: Class path contains multiple SLF4J bindings. 
     [java] SLF4J: Found binding in [jar:file: /app/ptc/Windchill_11.1/SolrServer/srclib/slf4j-log4j12.jar!/org/slf4j/impl/StaticLoggerBinder.class] 
     [java] SLF4J: Found binding in [jar:file: /app/ptc/Windchill_11.1/SolrServer/codebase/WEB-INF/lib/slf4j-log4j12.jar!/org/slf4j/impl/StaticLoggerBinder.class] 
     [java] SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation. 
     [java] SLF4J: Actual binding is of type [org.slf4j.impl.Log4jLoggerFactory] 
  [antcall] Exiting  /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml. 
  [antcall] Exiting  /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml. 
  [antcall] Exiting  /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml. 
  [antcall] Exiting  /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml. 
  [antcall] Exiting  /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml. 
      [ant] Exiting  /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml. 
      [ant] Exiting  /app/ptc/Windchill_##.#/SolrServer/bin/installModules.xml. 
 
BUILD FAILED 
 /app/ptc/Windchill_##.#/SolrServer/bin/installModules.xml:135: The following error occurred while executing this line: 
 /app/ptc/Windchill_##.#/SolrServer/bin/installModules.xml:158: The following error occurred while executing this line: 
 /app/ptc/Windchill_##.#/SolrServer/bin/commonImport.xml:277: The following error occurred while executing this line: 
 /app/ptc/Windchill_##.#/SolrServer/bin/installModules.xml:691: The following error occurred while executing this line: 
 /app/ptc/Windchill_##.#/SolrServer/bin/installModules.xml:702: The following error occurred while executing this line: 
 /app/ptc/Windchill_##.#1/SolrServer/installer/solrserver/SolrServer/deploy.xml:33: The following error occurred while executing this line: 
 /app/ptc/Windchill_11.1/SolrServer/installer/solrserver/SolrServer/deploy.xml:69: The following error occurred while executing this line: 
 /app/ptc/Windchill_11.1/SolrServer/installer/solrserver/SolrServer/deploy.xml:89: The following error occurred while executing this line: 
 /app/ptc/Windchill_11.1/SolrServer/installer/solrserver/SolrServer/solrServer.xml:16: The following error occurred while executing this line: 
 /app/ptc/Windchill_11.1/SolrServer/installer/solrserver/SolrServer/solrServer.xml:32: The following error occurred while executing this line: 
 /app/ptc/Windchill_11.1/SolrServer/installer/solrserver/SolrServer/solrServer.xml:84: java.lang.Exception: Solr Server failed to start up within 180 seconds 
    at com.ptc.search.util.automation.SolrServerStatusChecker.main(SolrServerStatusChecker.java:61) 
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 
......
Total time: 5 minutes 52 seconds 
done calling run - result: 1 
failed to install (solrserver) 
error details: 
java.lang.Exception: Subinstaller failed
    at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:146)
    at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881)
    at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379)
    at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24)

Processing subinstaller assembly (solrserver): timer.stop. Elapsed time = 00:05:55 -- 355 sec 
java.lang.Exception: Subinstaller failed 
at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:146) 
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881) 
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379) 
at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24) 
...........
java.lang.Exception: Subinstaller failed 
at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:146) 
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881) 
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379) 
at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24) 
at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468) 
...........
The installation is aborting due to an unexpected error. 
java.lang.Exception: Subinstaller failed 
at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:146) 
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881) 
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379) 
...........
Exiting with return code -1

 - BUILD FAILED 
 - /tmp/install.dir.44687/InstallerData/psi/bin/psiDeploy.xml:24: /app/ptc/Windchill_11.1/SolrServer/bin does not exist. 
 -     at org.apache.tools.ant.types.AbstractFileSet.getDirectoryScanner(AbstractFileSet.java:484) 
 -     at org.apache.tools.ant.taskdefs.ExecuteOn.runExec(ExecuteOn.java:370) 
 -     at org.apache.tools.ant.taskdefs.ExecTask.execute(ExecTask.java:496) 
 -     at org.apache.tools.ant.taskdefs.Chmod.execute(Chmod.java:182) 
 -      [java] ERROR StatusLogger Could not register mbeans 
 -      [java]  java.security.AccessControlException: access denied ("javax.management.MBeanTrustPermission" "register") 
 -      [java]     at java.security.AccessControlContext.checkPermission(AccessControlContext.java:472) 
 -      [java]     at java.lang.SecurityManager.checkPermission(SecurityManager.java:585) 
 -      [java]     at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.checkMBeanTrustPermission(DefaultMBeanServerInterceptor.java:1848) 
 -      [java]     at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerMBean(DefaultMBeanServerInterceptor.java:322) 
 -      [java]     at com.sun.jmx.mbeanserver.JmxMBeanServer.registerMBean(JmxMBeanServer.java:522) 
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