Standalone Index Search (SOLR) installation fails with "java.lang.Exception: Subinstaller failed" error when root user is use to launch the PSI
Applies To
- Windchill PDMLink 11.1 to 13.1
- Windchill PartsLink 11.1 to 12.1
- Red Hat Linux/Unix
Description
- Windchill Index Search(Solr) installation fails with error "java.lang.Exception: Subinstaller failed" on Linux/Unix
- Not able to install Solr on Windchill PDMLink with an error "java.lang.Exception: Subinstaller failed"
- PSI fails with an error "java.lang.Exception: Subinstaller failed" during standalone SOLR installation
- SOLR standalone installation fails when using root user to launch PSI, below error popup
- PSI GUI reports following error
Installation Aborting The following 2 logs contain information that may be useful for diagnosing installation problems. Include them in your support requests. Shutdown the installer before accessing any logs to ensure that they are up to date. /app/ptc/Windchill_###/PSI/installer/logs/PTCSOLNINSTALLER_PtcInstall.log /app/ptc/Windchill_###/PSI/installer/logs/PTCSOLNINSTALLER_InstallLog.xml The installation is aborting due to an unexpected error. java.lang.Exception: Subinstaller failed at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:146) at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881) at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379) at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24) at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468) at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:313) at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source) at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) at com.zerog.ia.installer.GhostDirectory.install(Unknown Source) at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) at com.zerog.ia.installer.Installer.install(Unknown Source) at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source) at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)
- PSI log reports following error
- Error 1
INFO 23-10-2025 23:38:58 - checkSolrServerStatus: INFO 23-10-2025 23:38:58 - [java] Running in same VM Executing 'com.ptc.search.util.automation.SolrServerStatusChecker' with arguments: INFO 23-10-2025 23:38:58 - [java] '/opt/ptc/IndexSearch/SolrServer' INFO 23-10-2025 23:38:58 - [java] INFO 23-10-2025 23:38:58 - [java] The ' characters around the executable and arguments are INFO 23-10-2025 23:38:58 - [java] not part of the command. INFO 23-10-2025 23:38:59 - [java] ERROR [main] 23:38:59,119 com.ptc.search.util.automation.SolrServerStatusChecker Unexpected exception while pinging solr INFO 23-10-2025 23:38:59 - [java] java.net.ConnectException: Connection refused INFO 23-10-2025 23:38:59 - [java] at java.base/sun.nio.ch.Net.connect0(Native Method) ~[?:?] INFO 23-10-2025 23:38:59 - [java] at java.base/sun.nio.ch.Net.connect(Net.java:589) ~[?:?] ... INFO 23-10-2025 23:39:09 - [java] ERROR [main] 23:39:09,141 com.ptc.search.util.automation.SolrServerStatusChecker Unexpected exception while pinging solr INFO 23-10-2025 23:39:09 - [java] java.net.ConnectException: Connection refused ... ERROR 23-10-2025 23:41:59 - failed to install (solrserver) ERROR 23-10-2025 23:41:59 - error details: java.lang.Exception: Subinstaller failed at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:148) [installer.zip:?] at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:1248) [installer.zip:?] at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:442) [installer.zip:?] at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24) [installer.zip:?] at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:512) [installer.zip:?] at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:330) [installer.zip:?] at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source) [installer.zip:?] at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) [installer.zip:?] ... DEBUG 23-10-2025 23:41:59 - Processing subinstaller assembly (solrserver): timer.stop. Elapsed time = 00:03:49 -- 229 sec DEBUG 23-10-2025 23:41:59 - java.lang.Exception: Subinstaller failed DEBUG 23-10-2025 23:41:59 - at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:148) DEBUG 23-10-2025 23:41:59 - at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:1248) DEBUG 23-10-2025 23:41:59 - at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:442) ... DEBUG 23-10-2025 23:41:59 - Exiting with return code -1
- Error 2
- Error 1
checkSolrServerStatus:
[java] running com.ptc.search.util.automation.SolrServerStatusChecker with default permissions (exit forbidden)
[java] Running in same VM Executing 'com.ptc.search.util.automation.SolrServerStatusChecker' with arguments:
[java] 'http://solrhost.domain.com:8085/solr/wblib/'
[java] 'solradmin'
[java] 'ts'
[java] ' /app/ptc/Windchill_##.#/SolrServer'
[java]
[java] The ' characters around the executable and arguments are
[java] not part of the command.
[java] SLF4J: Class path contains multiple SLF4J bindings.
[java] SLF4J: Found binding in [jar:file: /app/ptc/Windchill_11.1/SolrServer/srclib/slf4j-log4j12.jar!/org/slf4j/impl/StaticLoggerBinder.class]
[java] SLF4J: Found binding in [jar:file: /app/ptc/Windchill_11.1/SolrServer/codebase/WEB-INF/lib/slf4j-log4j12.jar!/org/slf4j/impl/StaticLoggerBinder.class]
[java] SLF4J: See http://www.slf4j.org/codes.html#multiple_bindings for an explanation.
[java] SLF4J: Actual binding is of type [org.slf4j.impl.Log4jLoggerFactory]
[antcall] Exiting /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml.
[antcall] Exiting /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml.
[antcall] Exiting /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml.
[antcall] Exiting /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml.
[antcall] Exiting /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml.
[ant] Exiting /app/ptc/Windchill_##.#/SolrServer/installer/solrserver/SolrServer/deploy.xml.
[ant] Exiting /app/ptc/Windchill_##.#/SolrServer/bin/installModules.xml.
BUILD FAILED
/app/ptc/Windchill_##.#/SolrServer/bin/installModules.xml:135: The following error occurred while executing this line:
/app/ptc/Windchill_##.#/SolrServer/bin/installModules.xml:158: The following error occurred while executing this line:
/app/ptc/Windchill_##.#/SolrServer/bin/commonImport.xml:277: The following error occurred while executing this line:
/app/ptc/Windchill_##.#/SolrServer/bin/installModules.xml:691: The following error occurred while executing this line:
/app/ptc/Windchill_##.#/SolrServer/bin/installModules.xml:702: The following error occurred while executing this line:
/app/ptc/Windchill_##.#1/SolrServer/installer/solrserver/SolrServer/deploy.xml:33: The following error occurred while executing this line:
/app/ptc/Windchill_11.1/SolrServer/installer/solrserver/SolrServer/deploy.xml:69: The following error occurred while executing this line:
/app/ptc/Windchill_11.1/SolrServer/installer/solrserver/SolrServer/deploy.xml:89: The following error occurred while executing this line:
/app/ptc/Windchill_11.1/SolrServer/installer/solrserver/SolrServer/solrServer.xml:16: The following error occurred while executing this line:
/app/ptc/Windchill_11.1/SolrServer/installer/solrserver/SolrServer/solrServer.xml:32: The following error occurred while executing this line:
/app/ptc/Windchill_11.1/SolrServer/installer/solrserver/SolrServer/solrServer.xml:84: java.lang.Exception: Solr Server failed to start up within 180 seconds
at com.ptc.search.util.automation.SolrServerStatusChecker.main(SolrServerStatusChecker.java:61)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
......
Total time: 5 minutes 52 seconds
done calling run - result: 1
failed to install (solrserver)
error details:
java.lang.Exception: Subinstaller failed
at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:146)
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881)
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379)
at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24)
Processing subinstaller assembly (solrserver): timer.stop. Elapsed time = 00:05:55 -- 355 sec
java.lang.Exception: Subinstaller failed
at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:146)
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881)
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379)
at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24)
...........
java.lang.Exception: Subinstaller failed
at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:146)
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881)
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379)
at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24)
at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468)
...........
The installation is aborting due to an unexpected error.
java.lang.Exception: Subinstaller failed
at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:146)
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881)
at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379)
...........
Exiting with return code -1
- BUILD FAILED
- /tmp/install.dir.44687/InstallerData/psi/bin/psiDeploy.xml:24: /app/ptc/Windchill_11.1/SolrServer/bin does not exist.
- at org.apache.tools.ant.types.AbstractFileSet.getDirectoryScanner(AbstractFileSet.java:484)
- at org.apache.tools.ant.taskdefs.ExecuteOn.runExec(ExecuteOn.java:370)
- at org.apache.tools.ant.taskdefs.ExecTask.execute(ExecTask.java:496)
- at org.apache.tools.ant.taskdefs.Chmod.execute(Chmod.java:182)
- [java] ERROR StatusLogger Could not register mbeans
- [java] java.security.AccessControlException: access denied ("javax.management.MBeanTrustPermission" "register")
- [java] at java.security.AccessControlContext.checkPermission(AccessControlContext.java:472)
- [java] at java.lang.SecurityManager.checkPermission(SecurityManager.java:585)
- [java] at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.checkMBeanTrustPermission(DefaultMBeanServerInterceptor.java:1848)
- [java] at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerMBean(DefaultMBeanServerInterceptor.java:322)
- [java] at com.sun.jmx.mbeanserver.JmxMBeanServer.registerMBean(JmxMBeanServer.java:522)