Article - CS276284
Windchill Workgroup Manager: Windows 10 update may fail if PtcVfsd driver from Windchill File System (WFS) is loaded in the client machine
Modified: 09-Jul-2021
Applies To
- Windchill PDMLink 10.2 M030 to 11.0 M030-CPS11
- Windchill PDMLink 11.1 F000 to M010-CPS08
- Windchill Workgroup Manager
- CAD integrations that support Windchill File System (WFS):
- AutoCAD
- Autodesk Inventor
- NX
- Solidworks
Description
- Unable to update existing Windows 10 version to later version when WFS driver is installed and loaded
- After the Windows 10 update fails, functional issues like retrieval or save failure occur while working with Windchill Workgroup Manager
- Windows 10 crashed with blue screen
- Unable to switch workspaces in the workgroup manager sometimes when Solidworks is running
- Workgroup Manager crashes or hangs and needs to be closed via the Windows taskmanager
- Unable to save or open a file from workgroup manager and it fails with the error :
XXXX.SLDPRT does not exist
- Workgroup manager cannot write to Windchill workspace folder:
"Error occurred while attempting to save files to the workspace"
- Attempting to upgrade a workstation from Win10 1703 to Win10 1809 with the WGM installed causes the upgrade to fail
- The upgrade fails on C:\Windows\system32\drivers\PtcVFsd.sys.
- What is best practice to upgrade Windows 10 build from 1703 / 1709 to 1803 when Windchill file system is installed
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