The new Manage Licensing app is an enhanced self-service tool within the PTC eSupport portal. It provides a seamless and user-friendly experience for managing licenses for all ThingWorx, Windchill, Creo, Mathcad, Arbortext, Codebeamer FlexLM (excluding legacy version), Integrity, CADDS5, and PTC Modeler products.  

The app was launched on May 13, 2024, and can be accessed through the existing PTC eSupport portal. App enhancements are released on a regular basis.

Yes. The Manage Licensing app was released for ThingWorx and Windchill users on May 13, 2024. On June 9, 2025, users of Creo, Mathcad, Arbortext, Codebeamer FlexLM (excluding legacy version), Integrity, CADDS5, and PTC Modeler transitioned to the new experience. We will continue migrating products through January 2026 until we are fully using the Manage Licensing app. The legacy License Management web tool has been retired. 

The app is available in Chinese (Simplified and Traditional), English, French, German, Italian, Japanese, Korean, and Spanish. Simply click your name in the top right of any screen and select the Change Language option.

Yes, new features continue to be added, and additional PTC products will be added to the new licensing experience. PTC strives to be on a single licensing experience (our new Manage Licensing app) by early 2026. 

The new Manage Licensing app is an enhanced self-service tool within the PTC eSupport portal. It provides a seamless and user-friendly experience for managing licenses for all ThingWorx, Windchill, Creo, Mathcad, Arbortext, Codebeamer FlexLM (excluding legacy version), Integrity, CADDS5, and PTC Modeler products. 

Customers and partners with the License Management permission set in PTC’s Web Access Management tool have access to the Manage Licensing app and can perform licensing actions. For partners to operate licensing on behalf of their customers, a relationship may need to be set up by PTC with the customer’s approval. Relationships already exist in the current licensing experience, so setup is likely in place for most partners and their customers.

Starting on June 9, 2025, the existing License Management web tool’s homepage will be retired, and the Manage Licensing app experience will be your single destination for PTC Licensing. Users will be directed to the PTC Manage Licensing app from PTC eSupport as the starting point for all licensing activities, simplifying access to tools and resources. Navigation guides will be available to help users easily find the resources they use most.

Log in to the Manage Licensing App, using your PTC credentials.

The key benefits include:
 - A modern user interface
 - Robust self-service capabilities (such as license assignment and modification)
 - Centralized entitlement and order information management
 - Instant access to new licenses and advanced filtering options
 - Easy identification of a license file's end date, which is aligned to the contract end date 
 - New reporting features have replaced the Customer Detail Report (CDR) and Business Asset Summary Web Tools (BSWT), offering comprehensive data and increased visibility across all active products in your Installed Base (IB)

PTC customers and partners can enjoy the following features:
1. Users are able to install products on one or more licensing hosts.
2. Licensing host configurations can be saved for future use, and users are able to alter them as needed.
3. Users are able to easily identify the status of their products across orders and licensing hosts, including where their products are installed and how many licenses are still available.
4. Users can move products between licensing hosts and change quantities in real time.
5. Users can easily identify a license file's end date, which is aligned to the contract end date.

With the release of the Manage Licensing app on June 9, 2025, the Customer Detail Report (CDR) and Business Asset Summary Web Tool (BSWT) will be retired. Instead, you will use the reporting features in the app. The reporting will provide comprehensive data on all active products in your Installed Base (IB), not just those products available for licensing in the app. You will be able to export the data for offline view in applications like Excel.

PTC revised the solution for non-production use to make the host distinction more flexible. Non-production is now a checkbox in the host details page, which allows an administrator to smoothly transition a host from Sandbox to Production use, without needing to move product configurations. Further, a new host setting was added called "Disable License Control." Used in conjunction with "Non-production" the licenses for the host will not be counted in the allocation management but will still be limited to the entitled quantity. 

Yes, your existing host data for Creo, Mathcad, Arbortext, Codebeamer FlexLM (excluding legacy version), Integrity, CADDS5, and PTC Modeler will carry over and be available for use in the Manage Licensing app. This means that you will not need to re-configure your host data. Our PTC Access Enablement team is available through a License Management case to assist you in reviewing your migrated host data.

A cloud-based licensing system that automatically activates licenses for ThingWorx, Windchill, and Navigate. It connects directly to PTC’s servers, removing the need for manual license files or host configuration.

No. Windchill refers to this capability as License Online, while ThingWorx calls the same functionality Connected Mode. Both names describe the same feature: enabling products to connect to PTC systems for license management.

Starting mid-November, License Online setups will be visible in the Manage Licensing app. This update introduces a more automated licensing experience for eligible products.

Users will now see: 
• License Online setups as read-only hosts  
• Host source is set to “License Online”   
• Host names starting with “License_Online”    
• Managed and online configurations in one place

1. Automates license file requests directly from the product
2. Improves visibility and compliance  tracking
3. Reduces support escalations 
4. Consolidates licensing workflows into one modern experience

No. It is best for those with reliable internet access and cloud-friendly environments. It is only available for users with Thingworx, Windchill, or Navigate. It is only a good fit for those who would like all of their licenses installed on the same host.

Users with ThingWorx, Windchill, or Navigate, that want automated license delivery and centralized tracking.

Admins enable License Online via the product dashboard. The system then automatically retrieves and activates all entitled licenses. No host configuration required.

By selecting “Disable License Control”, you acknowledge that the control mechanism that PTC puts in place to prevent your company from allocating more licenses than the quantity purchased will not apply. It is your company's responsibility to ensure that it does not use more licenses and/or assign more passwords to access the software (as applicable) than the quantities purchased. You further agree that PTC will have the right to require your company to provide to PTC usage and other reports in order to validate compliance, and to perform audits to confirm compliance. 

No. We do not recommend enabling License Online while dual entitlements (legacy and new) exist, as this can cause conflicts in software behavior if deployed together. Administrators should be intentional with the entitlements selected for a given host and license file. 

If any ThingWorx, Windchill, or Navigate entitlements are already allocated via the Manage Licensing app, License Online is not recommended because the license file generated in License Online includes all valid and available licenses and thus may not match the administrator’s intended configuration.  

The system displays a 10-day grace period beyond the license expiration date. However, for License Online, license validation is based on real-time data, so the product will stop functioning on the actual contract end date, regardless of the grace period shown. 

This situation occurs when licenses are retrieved for different product versions using the same Device ID. Each version may register separately, resulting in multiple host entries. 

Note: This behavior currently applies only to Windchill hosts.  

One of the following reasons may apply: 

Expired licenses: The new system only displays active licenses. 

Contract changes: Amendments, renewals, or updates to your contract may affect the license count. 

Products can be moved between Standard and Triad Hosts (if the products support Triad). Products on Home Use Hosts can only be moved to other Home Use Hosts.

The product rules can differ by product component within the bundle. The condition of installing a bundle together does remain where applicable. The license basis for our products can be found here: https://www.ptc.com/en/documents/legal-agreements/on-premise-license-agreements.

The new licensing experience continues to evolve, and designs are being considered to assist customers with identifying and pro-actively highlighting the products that need to be installed together. 

Non-Production classifications are meant for development or sandbox environments.

Set the "Disable License Control" checkbox to true.  This enables the full quantity of Windchill/ThingWorx products to be installed even if they are already installed elsewhere.

License Online is the feature available in the product and it will pull all entitlements available for the account. The capability to see and manage configurations of those hosts in the app is coming soon. This will allow administrators to take advantage of License Online in multiple deployments. 

On the Licensing Host Details page, in the top right corner under "Actions" dropdown is an option to "Clone Host".  This can be used to copy the configurations to a new Host.  For Windchill/ThingWorx which support Named User, it is recommended to first set "Disable License Control" to true.  Be careful using "Clone Host" for all other products (which do not support Named User) because it can cause overallocation.  Any Host can be set as "Non-Production" by checking the corresponding box.

Hosts and the associated license files should be managed under a single customer number. Where customer numbers have an association like a subsidiary, license entitlements can be transferred to the desired customer number for aligning the management to the same account. 

Multiple Filters: Apply multiple filters at the same time by first applying one filter and then applying additional filters.
Remove Filters: Remove a filter by clicking the “X” icon. You can remove all filters by clicking “Clear Filters.”
Filter Logic: When applying multiple filters of the same category, “or” logic will be automatically applied. Ex. “Product ID equals TWX-123 OR Product ID equals TWX-456.” When applying multiple filters of different categories, “and” logic will be automatically applied. Ex. “Product ID equals TWX-123 AND Status equals Available.”
Filter Search: When typing a value, suggested matching results will appear. Click a matching result to apply it as a filter. Or click “enter” to search using “contains” logic. Ex. “Product Description CONTAINS Windchill.”
Product Family Filters (supports only certain products): Easily filter certain products using quick Product Family Filters. Additional filters can be applied after using Product Family Filters.

Apply quick filters for your products on the Products Licenses page by clicking on the product icon. Or click the Product Family filter and then select the corresponding icon. The same filtering actions can be done on the Host Details page.

Click on the Product Description from the Product Licenses page or from a host to see the Product Details. The first tab called Current Configurations shows the quantities that have been installed on each host. You can also navigate to each host from the Product Details page. You can also access a single view showing all installed products, their quantities, and their assigned hosts by navigating to the Reports page.

Click on the Product Description from the Product Licenses page or from a host to see the Product Details. The second tab called Feature List will list the features associated with the product and in which versions of the product.

Going to host details, there are summary views that include the feature names. The feature names are also included in the exports when generating a license file. We are working on the ability to include features as a column on reports. 

Easily bring data into spreadsheets to save locally and perform data analysis using the Download Excel File button. You can export most pages, including the Product License page, Product Details page, and Host page, which can be combined/filtered/pivoted outside the system, in spreadsheets. We are continuing to release new views and customization capabilities.

Click the Personalization icon (3 black bars) to select the columns to display. Drag columns up and down in the list to move them left and right on the page. The same option will be added to other tables and new optional columns are coming soon.

The product inventory report includes all products owned by the customer account, even if the products are not managed in the app yet. The report can be sorted and filtered by Sales Order Number or Subscription. 

For a simplified view of the contents of your license file, go to the Host License File generation tab of the Host History. Click the Summary View button for each license file that has been generated for the Host. The summary view is available for licenses generated since October 2024.

No, the “Manage Versions” feature is available only for select products within the ThingWorx and Windchill product families. Specifically, it is supported for ThingWorx and Windchill PDMLink. Other PTC products do not currently support this functionality. 
 
Please note: The ability to manage versions depends on the terms of the licensing agreement, particularly whether previous versions are accessible under that agreement. 

By default, the license assignment and generation process will include the latest eligible version of software, and most PTC customers use the latest version. In the event a prior version is needed for ThingWorx and Windchill, please visit the host details page (go to Manage Hosts, then select your targeted host from the list) to locate an option for Manage Versions just above the assigned product list.

For Creo and other desktop products, the version that we show is max eligible revision.  The license file that is generated enables all prior versions up to and including the max eligible revision at the time of license generation.

Expiration dates in the license file are based on the contract end dates for the customer subscription. Alignment of those dates is meant to set consistent expectations for when terms end and renewed licenses are needed. Once renewals are booked, the renewed term end dates are made available to the new licensing tools for creating updated license files. Now that we're saving license host configurations, this is as easy as clicking a button to regenerate a device's license file with the new dates. As of January 2025, PTC added a few extra days beyond the contract end date to provide users additional time to swap in their new license files. It is also important to note that renewals can be booked up to 120 days in advance and in many cases auto-book 45 days in advance of an end date.

Customers can now retrieve the updated license file directly through the new app by clicking the Retrieve License option as soon as the renewal booking notification is received. The new term end dates are immediately available in the app. 

License files are generated immediately within the app so that files are no longer lost in email inboxes, spam folders, or security scans. 

We have implemented a 10-day grace period for all product licenses generated through the new Manage Licensing app. This duration is included to accommodate administrator time to generate and deploy a renewed license file, but should not be considered an extension to contract expiration. 

Our licensing tools continue to evolve and will further enhance the ability for customers and partners to manage their licenses proactively so that renewal events are as simple as the click of a button to generate new license files. 

Easily see the version of each product installed on the Host details page by using the Set Version column. Under Installed Products on the Host Details page, you will find all the products installed with quantities and the version.

Customers and Partners can access the Product Package Summary, Product Inventory Report, Installed Product Summary and Transferred Products.

a) Product Package Summary: Provides a comprehensive overview of all the product package a customer is entitled to. This means it lists everything that appears on a customer's quote, giving a clear picture of what has been owned and is available for use.

b) Product Inventory Report: Offers a detailed view of all the products a customer is entitled to within their product package. This includes not only the products licensed through the tool, but also those that are manually managed, ensuring a complete inventory of customer entitlements.

c) Installed Product Summary: Provides the hardware details of installed products, showing which products are currently installed and on which hosts.

d) Transferred Products: Shows where contractual assets will be shared with other customer numbers. This is particularly useful for larger PTC customers who transfer products between various subsidiary accounts, providing a clear view of asset distribution.

Reference Number as a data point has been retired since we are changing systems that manage the installed base. Moving forward, users should use the "Asset ID" as a unique identifier and replacement for Reference Number. 

Users can retrieve SCNs via the Service Contract lookup feature on PTC eSupport, found under Business Summary in the Manage and Monitor Software menu.

Administrators can use the Installed Product Summary Report to identify this relationship. By filtering the report to a specific Subscription Number, users can view all associated Host IDs and assigned product licenses under that subscription. 

Your session will time out for the Manage Licensing app on eSupport after 10 minutes of inactivity. PTC will continue to monitor activity and discuss whether that time can be extended in the future.

Yes, perpetual products are included in the product license list and will show the support contract end date instead of the subscription end date. In the case that the products are off support, you may see expired or no date in the end date column. If you believe perpetual licenses are incorrectly shown in your list, please open a case with PTC's Access Enablement team to align on the changes and to have the list corrected. 

The products are associated to different Installed Base records, being part of different subscriptions or transactions on the same subscription. Table views are also available, where the products can be listed in detail (current view) or in summary view, where identical products with the same end date roll up to a single line.

While this is meant to be a self-service experience for customers and partners, PTC Admins continue to have the ability to perform licensing actions on behalf of their customers. Partners can access the app the same way as customers – via the eSupport portal.

Partners will find customer enablement materials as well as partner-specific Quick Reference Guides in the License Management Guide. 

Instructions and helpful resources to make the most of the new experience are available in the License Management Guide on PTC eSupport.

Enablement resources, including, self-serve, localized Quick Reference Guides, How-To videos, training recordings of introductory and advanced courses, and our License Management Glossary of Terms are available on PTC eSupport. These on-demand resources provide information on the app’s features, navigation, and functionality.

The support process remains the same. For inquiries or issues, please contact PTC Access Enablement by submitting a ticket via the My PTC Assistant and selecting License Management.