PTC テクニカル サポート アカウント マネージャ (TSAM) は、PTC のグローバル サポート システムの多彩で充実した能力を活用し、お客様が抱えている重要な問題をすばやく正確に突き止め適切に対応できるよう、きめ細かな支援をご提供します。
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PTC Technical Support offices are certified worldwide to ISO 9000 standards. This certification indicates our performance as a world-class support organization. This standard promotes consistent service, continuous self-improvement and a focus on customer satisfaction.
Successful certification means that all PTC technical support personnel adhere to a single set of carefully constructed processes and procedures in accordance with an internationally recognized standard and is validated by independent certification agencies. The result is that all customers receive the same quality of support. Technical Support received its first ISO 9000 certification in 1999. In 2018 our current certification was upgraded to the ISO 9001:2015 standard.
Select the image to download the full version of our ISO9000 certificate.