Windchill 启动失败，出现错误“javax.naming.CommunicationException:<hostname> :389 [根异常是 java.net.ConnectException: Windchill PDMLink 中的连接超时

• Windchill 启动失败，方法服务器日志中出现以下错误消息：

 javax.naming.CommunicationException: <hostname>:389 [Root exception is java.net.ConnectException: Connection timed out

• Active Directory 用户无法登录 Windchill，日志中报告以下错误

 com.ptc.mvc.controllers.ExceptionController <user> - message : javax.naming.CommunicationException

• 方法服务器启动失败，日志文件中出现错误

  javax.naming.CommunicationException: <hostname>:389 [Root exception is java.net.ConnectException: Connection refused (Connection refused)]
      at java.naming/com.sun.jndi.ldap.Connection.<init>(Connection.java:252)
      at java.naming/com.sun.jndi.ldap.LdapClient.<init>(LdapClient.java:137)
      at java.naming/com.sun.jndi.ldap.LdapClient.getInstance(LdapClient.java:1616)
      at java.naming/com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2847)
      at java.naming/com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:348)
      at java.naming/com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxFromUrl(LdapCtxFactory.java:266)
      at java.naming/com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:226)
  ...
      at com.infoengine.procunit.adapter.Adapter.send(Adapter.java:199)
      at com.infoengine.SAK.ObjectWebject.invoke(ObjectWebject.java:319)
      at com.infoengine.compiledTasks.file.opt.ptc.Windchill_12$2e1.Windchill.tasks.wt.federation.queryprincipals$2exml.invoke(queryprincipals$2exml.java:100)
  ...
  Caused by: java.net.ConnectException: Connection refused (Connection refused)
      at java.base/java.net.PlainSocketImpl.socketConnect(Native Method)
      at java.base/java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:412)
      at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:255)
  
  

• 方法服务器启动失败，方法服务器日志中出现以下错误：

   FATAL [main] wt.method.server - MethodServerMain abort wt.services.ManagerException: Unable to start all managers. Nested exception is: (wt.services.servicesResource/21) wt.services.ManagerException: Unable to start manager: "wt.audit.AuditService" ，with implementation class:"wt.audit.StandardAuditService" Nested exception is: wt.services.ManagerException: Could not initialize Auditing service. Nested exception is: wt.org.OrganizationServicesIEException: javax.naming.CommunicationException: <hostname>:389 at wt.org.LdapServices.queryPrincipalsFromLdap(LdapServices.java:1181) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:566) at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399) at com.sun.proxy.$Proxy64.queryPrincipalsFromLdap(Unknown Source) at wt.org.StandardOrganizationServicesManager._queryPrincipals(StandardOrganizationServicesManager.java:12292) at wt.org.StandardOrganizationServicesManager._queryPrincipals(StandardOrganizationServicesManager.java:11556) at wt.org.StandardOrganizationServicesManager._queryPrincipals(StandardOrganizationServicesManager.java:11513) at wt.org.StandardOrganizationServicesManager._queryPrincipals(StandardOrganizationServicesManager.java:11498) at wt.org.StandardOrganizationServicesManager._queryPrincipal(StandardOrganizationServicesManager.java:11405) at wt.org.StandardOrganizationServicesManager.getAuthenticatedUser(StandardOrganizationServicesManager.java:3128) at wt.org.StandardOrganizationServicesManager.getUser(StandardOrganizationServicesManager.java:3265) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:566) at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399) at com.sun.proxy.$Proxy63.getUser(Unknown Source) at wt.session.StandardSessionManager.getUser(StandardSessionManager.java:454) at wt.session.StandardSessionManager.getAdministrator(StandardSessionManager.java:326) at wt.session.StandardSessionManager.setAdministrator(StandardSessionManager.java:289) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:566) at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399) at com.sun.proxy.$Proxy53.setAdministrator(Unknown Source) at wt.audit.StandardAuditService.performStartupProcess(StandardAuditService.java:294) at wt.services.StandardManager.startup(StandardManager.java:459) at wt.services.ManagerImplementation.startup(ManagerImplementation.java:363) at wt.services.DefaultStartupHandler.startup(DefaultStartupHandler.java:112) at wt.services.StandardManagerService.performStartupProcess(StandardManagerService.java:167) at wt.services.StandardManager.startup(StandardManager.java:459) at wt.services.StandardServicesHandler.start(StandardServicesHandler.java:44) at wt.method.MethodServerMain.run(MethodServerMain.java:584) at wt.method.MethodServerMain.main(MethodServerMain.java:353)

• 主集群服务器不再启动
• 用户无法访问 Windchill UI 页面
• 用户在 Windchill UI 上收到 Windchill 错误“ javax.naming.CommunicationException: <hostname>:389 ”