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技术文章 - CS441190

ThingWorx Foundation Linux 安装程序无法完成，并出现错误“已删除 /etc/systemd/system/multi-user.target.wants/ThingWorx-Foundation.service。”

已修改: 07-Apr-2025   


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适用于

  • ThingWorx Platform 9.4 to 9.7
  • Red Hat Enterprise Linux (RHEL)

说明

  • ThingWorx Foundation 安装程序在安装过程即将结束时不断中止并回滚安装
  • bitrock_installer_<sequence_number>.log显示错误： 
    Script stderr:
Removed /etc/systemd/system/multi-user.target.wants/ThingWorx-Foundation.service.
 
[hh:mm:ss] Uninstalling ThingWorx-Foundation ...
[hh:mm:ss] Reloading systemd ...
Executing systemctl daemon-reload
 
Error running ps -e | grep " 240163 ": child process exited abnormally
[hh:mm:ss] - CCIF Services functions: disable ThingWorx-Foundation
[hh:mm:ss] disable ThingWorx-Foundation ...
Executing systemctl disable ThingWorx-Foundation
  • 运行journalctl -xe时，返回以下信息： 
     MMM DD hh:mm:ss <hostname> systemd[1]: Starting Apache Tomcat 9.0.95 ThingWorx-Foundation... -- Subject: Unit ThingWorx-Foundation.service has begun start-up -- Defined-By: systemd -- Support: https://access.redhat.com/support -- -- Unit ThingWorx-Foundation.service has begun starting up. MMM DD hh:mm:ss <hostname> startup.sh[252805]: Tomcat started. MMM DD hh:mm:ss <hostname> systemd[1]: Started Apache Tomcat 9.0.95 ThingWorx-Foundation. -- Subject: Unit ThingWorx-Foundation.service has finished start-up -- Defined-By: systemd -- Support: https://access.redhat.com/support -- -- Unit ThingWorx-Foundation.service has finished starting up. -- -- The start-up result is done. MMM DD hh:mm:ss <hostname> systemd[1]: systemd-hostnamed.service: Succeeded. -- Subject: Unit succeeded -- Defined-By: systemd -- Support: https://access.redhat.com/support -- -- The unit systemd-hostnamed.service has successfully entered the 'dead' state. MMM DD hh:mm:ss <hostname> automount[4001225]: key "<tomcat_user>" not found in map source(s). MMM DD hh:mm:ss <hostname> systemd[1]: ThingWorx-Foundation.service: Main process exited, code=exited, status=1/FAILURE MMM DD hh:mm:ss <hostname> systemd[1]: ThingWorx-Foundation.service: Failed with result 'exit-code'. -- Subject: Unit failed -- Defined-By: systemd -- Support: https://access.redhat.com/support
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